Puja Roy Mazumder

Client - Shell Information Technology International (May 2018 - Present)

Role - Operations Manager

Oversaw daily operations across multiple teams, aligning activities with organizational goals. Implemented process improvements that boosted efficiency by 95% and reduced costs by 30%. Managed a team of 10, offering coaching and professional development. Collaborated with senior management to set operational goals and KPIs, while analyzing data to monitor performance and identify improvement opportunities.

Role - Change Management Focal.

Developed comprehensive change management plans that included communication, training, and support strategies. Monitored and measured the success of initiatives using feedback and performance metrics. Provided support through stakeholder analysis and risk assessment, conducted training sessions for employees, and coordinated communication to keep stakeholders informed and engaged during the change process.

Client - General Motors (December 2017 - April 2018)

Role - Database Support Engineer.

Provided technical support for database-related issues and created shell scripts to generate management reports. Utilized scripting languages like Shell and Perl for automation, assisted in developing backup and recovery strategies to meet SLA requirements, and conducted regular audits of Unix systems to ensure compliance with security policies. Also offered technical assistance to IT personnel in resolving complex Unix operating system issues.

Client - The Union Bank of Switzerland (Feb 2017 - Nov 2017)

Role - Database Developer.

Developed database structure and architecture to meet user requirements, and designed data migration from legacy systems to new databases. Configured backup strategies for clustered environments and monitored database performance, troubleshooting issues as needed. Implemented security measures, including authentication and encryption, and developed scripts for automating database maintenance tasks. Provided technical support to end users by resolving complex SQL queries and optimizing their performance.