Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Projects
Timeline
Generic
Puja Singh

Puja Singh

Bangalore

Summary

Dynamic Operations Excellence Specialist at Dassault Systèmes with a proven track record in account management and vendor relations, with a total of 5.5 years of experience. Adept at data analysis and effective communication, I drive strategic initiatives that enhance customer satisfaction and streamline procurement processes. Recognized for delivering timely solutions and fostering strong client relationships in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operations Excellence Specialist

Dassault Systemes
Bangalore
01.2023 - Current
  • Opportunity Portal (OFT) – Administration and Management, and help VARs with the right access levels.
  • Dashboard update to understand the current business status.
  • Managing requests raised by the VARs to support them on the queries raised, to ensure a timely solution.
  • Raising procurement requests for all the services taken, and goods purchased, and also ensuring timely payment.
  • Updated and maintained databases with current information.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Publishing VAR Target Planning.
  • Handling invoice-related queries.
  • Payment follow-up with VARs, and working with the Finance team to apply those payments.
  • Raising claims for wrong invoices, stop order invoices.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Worked closely with human resources to support employee management and organizational planning.
  • Conducted regular meetings with internal team to review progress and address any concerns.

Sales Associate – Europe (Account Manager)

Impelsys India Pvt Ltd
Bangalore
05.2022 - 12.2022
  • I worked with the sales team to qualify sales opportunities.
  • Collating and analyzing data to provide a solution.
  • Build and execute a strategic account plan that delivers on key business opportunities.
  • Identifying and qualifying RFPs and RFIs aligned to business offerings.
  • Collaborated with sales leaders on key business objectives and execution.
  • Support the sales team in sales pipeline management.
  • Key account management for the Europe region.
  • Produce regular and ad hoc reports and analyses for the Sales team, sales pipeline, sales performance, forecast, and other key metrics.
  • Continual monitoring of SFDC data and supporting the sales organization in Salesforce data, pipeline management, and operations.
  • Serve as the SPOC for all customer needs.
  • Cross-functional coordination with other teams, as required.
  • Contributed to the periodic business reviews through data capture and analysis.

Sr. Client Account Manager

My Gate
Kolkata
09.2021 - 05.2022
  • Serve as the SPOC for all customer needs.
  • Source new business and build pipeline opportunities by understanding customer needs.
  • Providing a high standard of customer service throughout the onboarding of new accounts, and ongoing journeys.
  • Prepare and submit tenders and quotes.
  • Develop and sustain solid relationships with key clients.
  • Keep abreast of customer activity and maintain up-to-date data.
  • Develop a thorough understanding of key clients' needs and requirements, and prepare customized solutions.
  • Resolve any issues and problems faced by customers, and deal with complaints to maintain trust.
  • Prepare regular reports of progress and forecasts to internal and external stakeholders, using key account metrics.

Assistant Manager

HDFC Bank Limited
Kolkata
07.2019 - 08.2021
  • Providing consistent quality customer service to all customers.
  • Maintain knowledge of all bank products and services, and assist in resolving customer queries.
  • Handling all types of customer instructions, as well as cash and non-cash transactions, including foreign remittance.
  • Locker operations handling.
  • Quick resolution of customer queries is essential to maintain excellent relations with key clients in order to generate leads for additional business.
  • Assisted the backup manager during bank audits.
  • Cross-sell and enhance relationships with existing customers.

Education

MBA + PGPBM - Marketing

Bengal Institute of Business Studies
Kolkata
01.2019

B.Sc - Science

Vidyasagar College For Women (C.U)
Kolkata
01.2017

Skills

  • Account Management
  • Sales and Marketing
  • Sales Operations
  • Vendor Management
  • Customer Service
  • Salesforcecom
  • Dashboards
  • Database Management
  • Procurement processes
  • Customer relationship management
  • Plan Execution
  • Negotiating Commercial Contracts
  • Time Management
  • Verbal Communication
  • Written Communication
  • Microsoft Office
  • Data Analysis
  • Reporting
  • Leadership
  • Adaptability

Certification

  • Completed Green Belt Program on Lean Six Sigma Methodology from KPMG
  • IRDA and NISM V A certification

Accomplishments

  • Won Excellence award in Operation Management.
  • Won BEST DEBUTANT award from HDFC Bank.
  • Achieved targets assigned on monthly basis and got awarded with STAR SERVICE EXCELLENCE AWARD with certificates for the same.
  • Second runner-up in BRAND - WARS in BIBS.
  • Secured First position in school in National Science Olympiad.

Projects

Metro Cash and Carry Pvt Ltd, 09/01/18, 11/30/18, Worked as an associate and generated lead through Institutional Marketing., Assisted customers through product selection and giving them the best market price., Provided customers a hassle-free and profitable solution., Understanding customer’s purchase cycles through their needs.

Timeline

Operations Excellence Specialist

Dassault Systemes
01.2023 - Current

Sales Associate – Europe (Account Manager)

Impelsys India Pvt Ltd
05.2022 - 12.2022

Sr. Client Account Manager

My Gate
09.2021 - 05.2022

Assistant Manager

HDFC Bank Limited
07.2019 - 08.2021

MBA + PGPBM - Marketing

Bengal Institute of Business Studies

B.Sc - Science

Vidyasagar College For Women (C.U)

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Puja Singh