PUJA SINHA
Jamshedpur,JH
Summary
- Responsible for business development of bank sales operations.
- Understand and provide efficient & effective customer service to consistently meet and exceed customer expectations.
- Work knowledge of products, service sales program, policies and current procedures.
- Proficient in interacting with different departments and enhancing the overall efficiency of the organization
Overview
4
4
years of professional experience
Work History
Assistant Manager (PBWD/TELLER)
HDFC BANK
04.2022 - Current
- Analysis of PBWD: I have managed PBWD desk effectively, carrying out work through process in the relevant product and process circulars with timely execution.
- Ensured customer query resolution properly and within assigned period.
- Maintaining lobby management and following proper process.
- Reference generation
- Accounts retention & handling account deliverables.
- Providing customer with quality services so they become loyal customers of the bank and able to cross sell them.
- Analysis of TELLER: Inputting NEFT, RTGS, funds transfers, booking & cancellation & liquidation of FD, RD, DD, MC, maintaining cheque returns.
- LOCKER: I was the primary custodian for the locker and handling more than 500 lockers.
- I also had the 3rd custodian Walt keys of the bank.
- Sales: trying the fulfil the set targets given to me on monthly basis.
Bank Sales Officer
BSO
12.2020 - 03.2022
- Oversaw financial sales to monitor compliance with legal requirements and company policies.
- Collected data on competitors' pricing and promotions through primary and secondary research techniques.
- Represented company at industry events to promote [Product or Service].
- Developed incentives, achieving sales targets to increase revenue.
Software Developer
MIHAAN INFORMATION TECHNOLOGY SERVICES PVT LTD
12.2019 - 09.2020
- Developed & written business logic for both Front end - Angular JS, html, css And Back end - Java(Spring & Hibernate).
- client interaction and requirements analysis through coding & debugging.
Education
Bachelor of Technology - Computer Engineering
GANDHI INSTITUTE FOR EDUCATION & TECHNOLOGY
Odisha03.2018
12th - Science
Kendriya Vidyalaya
Ghtasila03.2014
10th - SCIENCE
Saraswati Vidya Mandir
Mosabani03.2012
Skills
- Leadership/communication skills
- Client account management
- Employee relations
- Self-motivated
- Customer-oriented
- Complex problem solving
- Operations management
- Cross-functional team management
- Team building
- Time management
- Fast Learner
- Administrative Skills,
- Flexible
- Dedicate
- Supervision and training
- Calm under pressure
Skills
CRM, Client, designing, English, filling, Forms, funds, Hindi, insurance, Math, MS Office, quality, Recruitment, Research, Sales, team work
Timeline
Assistant Manager (PBWD/TELLER)
HDFC BANK
04.2022 - Current
Bank Sales Officer
BSO
12.2020 - 03.2022
Software Developer
MIHAAN INFORMATION TECHNOLOGY SERVICES PVT LTD
12.2019 - 09.2020
Bachelor of Technology - Computer Engineering
GANDHI INSTITUTE FOR EDUCATION & TECHNOLOGY
12th - Science
Kendriya Vidyalaya
10th - SCIENCE
Saraswati Vidya Mandir
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