Puja Bhaskar
Bengaluru
Summary
Very experienced in collections, client onboarding, customer success, and back-office functions. Expertise in coupon collection, accounts receivable management, and training sessions about delinquent accounts. Well organized with strong documentation skills to improve the onboarding process and relationships with clients. i have proven success in the relationship management of renewals, cross-sell opportunities, and all key partnerships within your portfolios. Evidences commitment for Supply Chain management, inventory control and cost efficiency with Zion adherence to policies and codes of conduct ensuring complete compliance. Well-versed in leading projects and solving complex problems and communicating effectively to teams. English, Hindi, and Kannada are languages that one is conversant with. An MBA in General Administration brings significant academic backing to the expertise. I am very eager to use comprehensive experience and expertise to generate operational efficiency, client satisfaction, and organizational a talented manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager Collections
Vinculum Group
04.2020 - Current
- Debt Recovery: the next responsibility is very close to the first, and that is to say; the manager must cooperate with other staff to collect payments from customers who had long since become overdue
- Team Leadership: Lead collection team and set targets for them in selecting portfolios as well as appraise their work outcomes
- Strategy Development: Promotion of acceptance and collection procedures: Effective strategies and processes of collecting amount due
- Customer Communication: Handle complex cases and talk to customer about how he/she will settle arrears
- Compliance: Ensure all plans and processes for collecting amounts due are in compliance with prevailing laws and regulations
- Reporting: Develop reports on collection activities and performance evaluation
- They integrated SaaS platform seamlessly into newly acquired client systems.
Onboarding Manager
Vinculum Group
06.2023 - 03.2024
- Ensuring a perfect blend of SaaS platform into the newly acquired clients systems is my responsibility
- I customize the onboarding experience for our clients in collaboration with other function departments
- Conducting workshops and product training to new clients
- Answering questions and addressing any problems that come up from customers during the first weeks is my responsibility
- Design onboarding programs to raise client satisfaction and tenant rates
- Get customer feedback from progress reviews, provide information internally to improve our processes
- Keep all necessary materials for onboarding constantly updated.
Customer Success Manager
Vinculumsolutions
05.2021 - Current
- ESG programme management for Singaporeans to access overseas market superiority
- Co-ordination with regional 3PL players for logistics' compliance
- Responsible for new client onboarding demos, training and workflow management
- Success metrics tracking and reporting for effectiveness of the Program
- Ensured renewals of customers managed the relationships and identified growth opportunities
- Stabilized this best practice process continuous customer support
- Provided client-driven culture ensured client satisfaction
- Collaboration to design and develop new products.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
Teaching And Administrative
Brooklyn National Public School
06.2015 - 03.2020
- Facility supply chain and inventory management
- Vendor relationship for purchase and payments
- Coordination with Internal and external Customer and maintaining desired stock level and prepare reports on inventory
- Supported faculty members with administrative tasks such as grading assignments, proctoring exams, and maintaining attendance records.
- Utilized data-driven instruction to inform lesson planning, resulting in improved student outcomes.
- Managed classroom behavior effectively, creating a positive and focused learning environment for all students.
- Assessed student progress regularly through formative and summative assessments, providing timely feedback for improvement.
Assistant Merchandiser
Reid N Taylor ( Sknl ) P Limited
06.2009 - 10.2011
- Developed seasonal ranges and took them to roadshows
- Managed product costing and negotiated costs to achieve brand category goals
- Coordinate with quality assurance, sourcing, and supply chain teams for timely deliveries
- Oversee approval processes from raw material sourcing to finished goods delivery
- Accountable for sample tracking and management Handled Voyager-related tasks such as material code updates, bill of materials uploads, and raising purchase requisitions.
- Increased sales by effectively analyzing market trends and implementing strategic merchandising plans.
- Coordinated cross-functional teams to execute product launches successfully, achieving desired sell-through rates within target timeframes.
- Established strong working partnerships with key stakeholders such as marketing teams or suppliers, demonstrating a collaborative attitude that enabled successful execution of various projects.
- Proactively identified and resolved potential inventory or supply chain issues to minimize negative impact on sales and customer satisfaction.
- Collaborated with buyers for optimal product selection, resulting in higher customer satisfaction.
- Managed vendor relationships to ensure timely delivery of quality products at competitive prices.
Executive Documentation
Vf Arvind Brands P Limited
12.2006 - 04.2008
- I analyzed sales patterns and prepared dispatch advices as part of retail planning activities
- Afterwards, I followed up with the supply chain for initial and subsequent dispatches based on sellthrough
- Next, i created purchase orders (POs), product codes, import POs, and resolved other errors
- Thereafter, I uploaded product information into SAP, ensuring price integrity and maintenance
- Additionally, I took part in range development and sales presentations
- Finally, all order books for the period were compiled.
Mis - Executive
Metlife
11.2005 - 10.2006
- The transformation process is composed of three stages, which are focused on the need for change, designing and implementing a plan for change, and anchoring new approaches in corporate culture
- Firstly, this book provides an overview of different types of organizational transformations and their implications
- Secondly, forces behind organizational changes are discussed by comparing various views by multiple authors
- Thirdly, it explores the role that leaders play in implementing strategic changes within an organization.
Front Office And Admin Executive
Ing Vysya Life Insurance Pvt. Ltd
09.2003 - 10.2005
- Space Planning and Maintenance:Review space planning diagrams and provide inputs.
Oversee the handover of new and renovated areas from the civil projects team.
Ensure immaculate maintenance and upkeep of handed-over areas.
Initiate scheduled audits/inspections to ensure upkeep.
Propose hospital-grade materials to architects.
Review architect/interior designers' renders/drawings and provide feedback.
Liaise and negotiate with vendors for repairs and maintenance. - Housekeeping, Security, F&B, and Transport:identify and negotiate with vendors for a qualitative and quantitative supply of manpower.
Ensure training and grooming for vendor staff.
Track and control housekeeping consumption.
Initiate scheduled audits/inspections to ensure cleanliness.
Ensure 100% positive feedback from patients in scope departments.
Ensure optimum deployment of staff. - Food and Beverage:Select and rotate the F&B menu.
- Vendor Management:Devise and monitor Vendor SLAs and keep score.
Monitor MIS frequently to ensure all metrics are within benchmarks.
Help design relevant IT solutions to digitize wherever necessary. - Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Education
MBA - Product Management/General Management
ISBM
Bangalore06.2022
Skills
- Vendor sourcing
- Procurement expertise
- MS Office
- Customer Service
- Teamwork
- Responsible
- Good telephone etiquette
- Microsoft Office
- Vendor Management
- Negotiation
- PR to PO Vendor negotiation
- Planning and Coordination
- Vendor relationship management
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Personal Information
Title: Manager Collections
Certification
Employee of the Month
Timeline
Onboarding Manager
Vinculum Group
06.2023 - 03.2024
Customer Success Manager
Vinculumsolutions
05.2021 - Current
Manager Collections
Vinculum Group
04.2020 - Current
Teaching And Administrative
Brooklyn National Public School
06.2015 - 03.2020
Assistant Merchandiser
Reid N Taylor ( Sknl ) P Limited
06.2009 - 10.2011
Executive Documentation
Vf Arvind Brands P Limited
12.2006 - 04.2008
Mis - Executive
Metlife
11.2005 - 10.2006
Front Office And Admin Executive
Ing Vysya Life Insurance Pvt. Ltd
09.2003 - 10.2005
MBA - Product Management/General Management
ISBM
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