PUJA THAKUR
Indore
Summary
To seek the challenging position in an Aviation Industry and an opportunity to grow that needs innovation, hard work, dedication & commitment and enable me to continue to work in a challenging and fast paced environment leveraging my current knowledge fostering with many learning opportunities.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Qatar Airways
Ahemdabad
10.2023 - Current
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Resolved customer complaints in a timely manner.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Advised passengers of any changes or delays in their scheduled flights.
- Responsible for ensuring all payment transactions are processed correctly before issuing tickets.
Customer Service Agent
Qatar Avaitation Service
01.2022 - 08.2023
- Guiding passengers through checkpoints and to terminals efficiently
- Completing pre-boarding checking procedures before passengers board flights
- Arranging transport of passengers with special needs including differently-abled, parents with infants, senior citizens but not limited to aiding VIPs as well as unaccompanied minors
- Informing clients of essential travel information such as travel times, transportation connections and medical and visa requirements
- Handling misconnect passengers and providing them with solutions and compensations as per airline policy.
Customer Service Agent
Airindia
01.2019 - 01.2022
- Greeting passengers and providing boarding instructions
- Assisting passengers with additional documentation required for International Flights
- Responding to client inquiries in person, over telephone calls and via emails
- Informing clients of essential travel information such as travel times, transportation connections and medical and visa requirements
- Guiding passengers through checkpoints and to terminals efficiently
- Completing pre-boarding checking procedures before passengers board flights
- Arranging transport of passengers with special needs including differently-abled, parents with infants, senior citizens but not limited to aiding VIPs as well as unaccompanied minors.
Education
Bcom +computer -
Davv
01.2019
Aviation And Hospitality Course -
The Fly Wings Acdemy
01.2019
Skills
- Team work
- Problem-solving ability
- Multi-tasking ability
- Call Control
- Case Management
- Customer Complaint Resolution
- Payment Processing
- De-Escalation Techniques
- Complaint Handling
- Customer Service
- AMADEUS Software Proficiency
- Information Verification
- Inbound Call Management
- Inbound Customer Service
Languages
- English
- Hindi
Hobbies and Interests
Meditation
PLACE :-
SIGNATURE :-
Timeline
Customer Service Agent
Qatar Airways
10.2023 - Current
Customer Service Agent
Qatar Avaitation Service
01.2022 - 08.2023
Customer Service Agent
Airindia
01.2019 - 01.2022
Bcom +computer -
Davv
Aviation And Hospitality Course -
The Fly Wings Acdemy
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