Puja Tiwari
Virar
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Heads Up For Tails
Mumbai
04.2024 - Current
- Achieving financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions.
- Identifying current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Ensuring availability of merchandise and services
- Formulating pricing policies by reviewing merchandising activities, determining additional needed sales promotion, authorizing clearance sales, and studying trends.
- Ensuring the safety and cleanliness of the store.
- Contributing to team effort by accomplishing related results as needed.
- Ensuring high levels of customer satisfaction through excellent sales service
- Maintaining outstanding store condition and visual merchandising standards
- Maintaining a fully stocked store
- Ascertaining customers’ needs and wants
Senior Retail Sales Associate
Heads Up For Tails
Mumbai
11.2023 - 03.2024
- Resolved customer complaints in a professional manner within established guidelines.
- Participated in weekly team meetings to discuss progress towards goals.
- Performed quality control checks on incoming shipments of merchandise.
- Organized backroom according to company standards for efficient product retrieval processes.
- Monitored sales floor activity to prevent theft or other security risks.
- Maintained accurate records of transactions, returns, and exchanges utilizing the point-of-sale system.
- Trained new employees on company policies, procedures, and job responsibilities.
- Analyzed data from daily reports to identify areas where performance could be improved.
RETAIL SALES
HEADS UP FOR TAILS
Mumbai
01.2022 - 10.2023
- Execute merchandising strategies using visual displays throughout the store
- Contribute to the store's visual appeal to bring in customers
- Analyzed flow of traffic in store to ensure 80% more visibility of displays
- Analyzed in-store traffic to choose better display sites
- Result: 30% sales boost
- Manage point-of-sale processes
- Actively involved in the receiving of new shipments and checking inventory
- Maintain outstanding store condition and visual merchandising standards
- Ensure high levels of customer satisfaction through excellent sales service
APPLE CONSULTANT
MAPLE (APPLE PREMIUM AUTHORISED RESELLER)
01.2021 - 12.2022
- Converting walk-in customers into maximum sales
- Keeping a count of the stock at the store
- Up selling & Cross-selling of accessories
- Achieving the set sales targets by escalation
- Sending a daily sales report to the manager and the accounts team
- Sending daily individual tracker to the immediate supervisor
- Ability to communicate clearly with the customers and giving product knowledge
- Interacting with the customers and maintaining healthy relationships with them
- Capability to drive the sales of the company
- Ability to convince the customers to buy the products by explaining the features of the same
- Understanding the implications of new information for both current and future problem-solving and decision-making
CUSTOMER SERVICE EXECUTIVE
GODREJ NATURE'S BASKET
01.2018 - 12.2020
- Customer interaction, customer greetings
- Inventory management, store management
- Handling home delivery
- Increase customer loyalty
- Managing gift hampers
- Stock management for both incoming and outgoing stock which includes weekly forecasting and stock ordering/replenishment
- Visual merchandising of store, ensuring window display, promotional bay is merchandised properly
- Ensuring the store layout and other implementation is according to the planogram
- Performing POS
RETAIL SALES EXECUTIVE
JACKS VOGUE
01.2017 - 12.2018
- Greeting and directing customer
- Answering customer questions about specific product
- Drives sales through engagement of customers, suggestive selling
- Familiarity with customer behaviour principle
- Ensuring visual merchandising guidelines are adhered to and VM standards are maintained in the departments
- Understanding customer needs and building a rapport with customers
Education
Bachelor's of Arts specialised in Economics -
University of Mumbai
01.2021
Diploma in Fashion Retailing and Visual Merchandising -
Sasmira College
01.2018
Skills
- Visual Merchandising
- Customer experience
- MS Office
- Internet Applications
- POS System Expert
- Time Management
- Customer Service
- Customer Complaint Resolution
- Business Development
- Retail Operations
- Team Management
Websites
Timeline
Assistant Store Manager
Heads Up For Tails
04.2024 - Current
Senior Retail Sales Associate
Heads Up For Tails
11.2023 - 03.2024
RETAIL SALES
HEADS UP FOR TAILS
01.2022 - 10.2023
APPLE CONSULTANT
MAPLE (APPLE PREMIUM AUTHORISED RESELLER)
01.2021 - 12.2022
CUSTOMER SERVICE EXECUTIVE
GODREJ NATURE'S BASKET
01.2018 - 12.2020
RETAIL SALES EXECUTIVE
JACKS VOGUE
01.2017 - 12.2018
Bachelor's of Arts specialised in Economics -
University of Mumbai
Diploma in Fashion Retailing and Visual Merchandising -
Sasmira College
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