Pujan A. Kansara
Bodyshop Advisor
Valsad
Summary
Detail-oriented Automotive Service Professional with practical exposure to service operations, customer handling, and workshop procedures. Delivered exceptional service by understanding customer needs and providing effective solutions, contributing to customer satisfaction and organizational growth. Committed to continuous learning and career development within the automotive sector.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Body Shop Advisor
Amar Cars
12.2023 - Current
- Acted as the primary point of contact for customers requiring vehicle body repairs, accident repairs, denting, painting, and insurance-related services.
- Conducted detailed vehicle inspections to assess accident damage, cosmetic defects, and repair requirements, ensuring accurate documentation of all observations.
- Prepared comprehensive repair estimates, including labor, parts, paint materials, and additional repair costs, while maintaining transparency with customers.
- Coordinated with insurance surveyors, adjusters, and claim departments to facilitate claim approvals, damage assessments, and settlement processes.
- Managed end-to-end insurance claim documentation, ensuring compliance with insurer and workshop requirements.
- Created and maintained repair orders, job cards, and service records within the dealership/workshop management system.
Supervisor
Adhya Shakti Mechanical Engineering Works
05.2020 - 12.2023
- Supervised daily operations to ensure adherence to safety and quality standards.
- Coordinated workflow among team members to optimize production efficiency.
- Implemented process improvements, reducing downtime and enhancing productivity.
- Monitored inventory levels, ensuring timely replenishment of materials and supplies.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Service Advisor
Kataria Automobiles Pvt. Ltd.
06.2019 - 03.2020
- Guided customers through service options, ensuring clear understanding of vehicle maintenance needs.
- Managed customer inquiries and complaints, providing timely resolutions to ensure loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Coordinated service appointments, optimizing workflow and enhancing customer satisfaction.
- Collaborated with technicians to communicate service requirements and timelines effectively.
- Analyzed customer feedback to identify trends and recommend changes for improved service delivery.
- Developed and implemented process improvements that enhanced operational efficiency within the service department.
Education
Degree - HND
Rustomjee Academy Dahanu (Pearson University)
Dahanu01-2018
Diploma - undefined
Rustomjee Academy Dahanu (Pearson university)
Dahanu01-2016
SSC - undefined
SETH R.J.J High School
Valsad01-2014
Skills
Auto body repair
Damage assessment
Repair assessment
Cost estimation
Color matching
Insurance procedures
Work order processing
Inventory management
Customer follow-up
Attention to detail
Deadline oriented
Client service
Additional Information
• Attended Pre-virtual Round of Indian Karting race organized by ISIE INDIA
• Qualified in Virtual Round of Indian Karting race organized by ISIE INDIA
• Completed the driving training of Karting race organized by ISIE INDIA
• Qualified in final Karting race held in Noida Delhi organized by ISIE INDIA
Interests
Long Drive in car, Finding innovating things from cars, Listening slow music
Declaration
I do hereby that the information furnished above is true to the best of my knowledge.
OTHER QUALIFICATION
- Attended Pre-virtual Round of Indian Karting race organized by ISIE INDIA
- Qualified in Virtual Round of Indian Karting race organized by ISIE INDIA
- Completed the driving training of Karting race organized by ISIE INDIA
- Qualified in final Karting race held in Noida Delhi organized by ISIE INDIA
Personal Profile
- Date of Birth: 1997-09-04
- Gender: Male
- Marital Status: Single
- Nationality: Indian
Timeline
Body Shop Advisor
Amar Cars
12.2023 - Current
Supervisor
Adhya Shakti Mechanical Engineering Works
05.2020 - 12.2023
Service Advisor
Kataria Automobiles Pvt. Ltd.
06.2019 - 03.2020
SSC - undefined
SETH R.J.J High School
Diploma - undefined
Rustomjee Academy Dahanu (Pearson university)
Degree - HND
Rustomjee Academy Dahanu (Pearson University)