Pujari Adarsh
Hyderabad
Summary
Seeking a challenging career opportunity to leverage my skills and contribute effectively to the success of the organization while continuously enhancing my knowledge and capabilities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Process Associate (PA)
Genpact
Hyderabad
05.2024 - Current
- Managed end-to-end processes, ensuring customer-centric solutions across various industries.
- Reviewed and processed transactions, maintaining accuracy and compliance with client guidelines.
- Resolved user queries and escalated issues to senior management as needed.
- Collaborated with cross-functional teams to enhance process efficiency and productivity.
- Identified and implemented improvements to boost quality and reduce turnaround time.
- Maintained accurate records and reports, adhering to data security and confidentiality standards.
- Consistently met or exceeded performance targets in quality, productivity, and timelines.
Education
B.Tech -
Bhupathi Raju Vissam Raju Institute of Technology (BVRIT)
06-2022
Intermediate (10+2) -
Sri Gayatri Junior College
05-2018
SSC -
Prerana Waldorf High School
05-2016
Skills
- Customer support and communication
- Proactive approach
- User query resolution
- Chat, call, and email support
- Customer-centric mindset
- Problem solving
- Team collaboration
Projects
Customer support - Google Pay project, 01/07/24 - present
Worked on the Google Pay project under Genpact, handling customer queries related to UPI, wallet transactions, failed payments, and refunds through email, chat, and voice support, responsible for delivering accurate resolutions while ensuring a smooth and professional customer experience, maintained key performance metrics such as turnaround time (TAT), first contact resolution (FCR), and customer satisfaction (CSAT), collaborated with internal teams to escalate and resolve complex issues while adhering to data privacy and process guidelines
Certification
- Certificate in Digital Marketing, Google Digital Garage
- Certificate in Frontend Development, Acciojob coding platform
Hobbies and Interests
- Playing Cricket
- Reading Novels
- Listening Music
- Cooking
Timeline
Process Associate (PA)
Genpact
05.2024 - Current
B.Tech -
Bhupathi Raju Vissam Raju Institute of Technology (BVRIT)
Intermediate (10+2) -
Sri Gayatri Junior College
SSC -
Prerana Waldorf High School