PUJIT TIWARI

• Resolved escalated customer issues in a timely manner while maintaining positive relationships.
• Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
• Mentored junior staff members on best practices related to product design and implementation strategies.
• Was responsible for internal quality checking for the cases performed by the team.
• Coordinated with the management and took care of ad hoc reports.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Documentation of findings to ensure their adequacy for quality checks.
• Identify red flags and judge the need for the issue.
• Met timelines and turn around completed cases as per the SLA, ensuring no compromises in quality.
• Address any areas of concern in conjunction with line management and/or the appropriate department.
• Provided guidance to junior analysts during complex investigations.
• Responded promptly to inquiries from customers regarding KYC policies and procedures.

• Documentation of findings to ensure their adequacy for quality & checks

• Identify red flags and judge the need for the issue

• Meet timelines & turn around completed cases as per the SLA, ensuring no compromises in quality

• Ability to work independently and deliver against commitments

• Ability to act swiftly and work in a evolving digital environment

• Using the systems available to review the authenticity of the transaction within each alert i.e. Check the principal activities of the customer to ensure trading patterns or transactional activities are not unusual.

• Take necessary actions to mitigate the likelihood of any operational risk occurring.

• Address any areas of concern in conjunction with line management and/or the appropriate department.

• Assess, Analyze and Act on transactions from automated and manual Transaction filtering processes against the applicable global and local lists
• Conduct Enhanced Customer Due Diligence (ECDD)
• Perform investigation on AML - ECDD alerts Ensuring all alerts actioned in appropriate manner within agreed procedure standards
• Screening– Customer name screening, Vendor screening checks
• Investigating all transactions as per Bankʼs Economic and Trade Sanctions policy,
• Anti-Money Laundering, and Trade Sanctions Policy
• Implementing KYC improvements and participation in AML related projects

• Review the alerts generated by HSBC Group applications and ensure the anomalous activities are reported to Level 2 in accordance with regulatory requirements where appropriate.
• • Pro-actively gather intelligence from media reports and appropriate websites to identify customers of HSBC involved in crime/ML/terrorism etc.
• Build on their knowledge of latest Anti Money laundering trends.
• Using the systems available to review the authenticity of the transaction within each alert i.e. check the principal activities of the customer to ensuring trading patterns or transactional activities are not unusual.
• Liaising with other areas of the bank like Onshore Business Partners, Compliance department, Relationship Managers etc. in accordance with the requirements of AML procedures.
• Ensure that all work is delivered within agreed timeframes and meets the required high quality standard.
• Take necessary actions to mitigate the likelihood of any operational risk occurring.
• Address any areas of concern in conjunction with line management and/or the appropriate department.
• Continuously assess the operational risks inherent in the business, taking in account the changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings and the impact of new technology.

• To identify potential Trade and Forex segments/industries in the respective catchments through detailed market scoping for developing Business and funnel it for effective closure.
• To ensure that any discrepancy in documents submitted with the trade desk are appropriately cured in co-ordination with the customer, trade desk and branch.
• Activation, Retention and Increasing Wallet Share of Existing Trade, Forex, Bank Notes, Influencing Customers