Pujita Bhattacharjee
Pune
Summary
Senior Business Analyst with 5+ years of experience in end-to-end SaaS and CRM implementation across fintech and automotive manufacturing. Expert in requirements elicitation, BRD/FRD documentation, stakeholder management, and Agile delivery. Proven ability to translate complex business requirements into scalable technical solutions, drive API integrations and workflow automation, and lead UAT coordination consistently reducing time-to-value and improving operational outcomes for Mid-Market and Enterprise clients.
Overview
6
6
years of professional experience
Work History
Senior Implementation Consultant
LeadSquared
Pune
09.2023 - Current
- Led end-to-end CRM implementation for a leading automotive client, achieving 100% on-time delivery by translating business requirements into scalable technical solutions.
- Conducted requirements elicitation sessions, documenting BRDs, FRDs, and user stories with acceptance criteria to drive CRM enhancements.
- Collaborated with cross-functional teams (product, engineering, stakeholders) to deliver API integrations and system configurations aligned with business goals.
- Managed Agile methodologies and tracked progress using Jira to ensure timely sprint delivery and alignment with project timelines.
- Performed fit-gap analysis to identify process improvement opportunities and optimized workflows, increasing operational efficiency by 70%.
- Led UAT cycles, including test case creation, defect tracking, and stakeholder sign-off for seamless production releases.
- Facilitated client workshops, serving as primary point of contact between business and technical teams to streamline implementation lifecycle.
- Mentored junior team members and guided best practices in requirements documentation and stakeholder communication
Associate Consultant
HighRadius Technologies
Hyderabad
10.2021 - 09.2023
- Gathered and analyzed business requirements, translating into functional specifications and process workflows that aligned with client objectives.
- Owned end-to-end implementation of fintech SaaS solutions for order-to-cash processes, ensuring seamless system integration and client onboarding.
- Identified risks and proposed actionable solutions, facilitating timely delivery and securing client sign-offs.
- Developed and executed test plans and UAT scenarios, improving system performance and functionality validation.
- Utilized SQL and Excel for data analysis and reporting, validating data to support informed business decisions.
- Collaborated in Agile/Scrum environments, participating in sprint planning, stand-ups, and retrospectives.
- Delivered user training and post-implementation support, improving product adoption and client satisfaction.
Associate Techno Functional Consultant
HighRadius Technologies
Hyderabad
09.2020 - 09.2021
- Supported implementation activities across requirement gathering, UAT, and go-live phases for fintech SaaS solutions.
- Documented business requirements, process flows, and functional specifications to support project clarity and stakeholder alignment.
- Collaborated with stakeholders to align on project scope, timelines, and deliverables.
- Utilized SQL and Excel for data handling, validation, and reporting, ensuring accuracy and timely insights for decision-making.
- Engaged in Agile processes, contributing to documentation and sprint deliverables to enhance team collaboration and project progress.
Education
Bachelor of Technology - Electrical Engineering
Kalinga Institute of Industrial Technology
Bhubaneswar04-2020
Skills
- CRM implementation
- Project management
- Business analysis
- Fit/Gap Analysis
- Workflow optimization
- Data-driven decision making
- JIRA
- MySQL
- Specification documentation
- Cross-functional teamwork
- Stakeholder engagement
- MS Office
Timeline
Senior Implementation Consultant
LeadSquared
09.2023 - Current
Associate Consultant
HighRadius Technologies
10.2021 - 09.2023
Associate Techno Functional Consultant
HighRadius Technologies
09.2020 - 09.2021
Bachelor of Technology - Electrical Engineering
Kalinga Institute of Industrial Technology