PUJITHA REDDY
Hyderabad
Summary
A results-driven Process Management professional with 5 years of experience in optimizing business operations and driving efficiency through continuous improvement strategies. Expertise in analyzing, designing, and refining business processes across various industries, with a strong focus on streamlining workflows, and enhancing productivity. Strong communication skills with a track record of collaborating with senior leadership to align process management initiatives with organizational goals within the team.
Overview
5
5
years of professional experience
Work History
Process Associate
Genpact India Private Limited
Hyderabad
03.2021 - Current
- Detail-oriented and proactive Process Associate with up to 4 years of experience in process management, data analysis, and customer support
- Experienced in optimizing workflows, identifying process gaps, and implementing improvements to enhance efficiency
- Strong communicator and team player, committed to meeting deadlines and ensuring high levels of client satisfaction in fast-paced settings
Process Associate
Sitel India Private Limited
Hyderabad
10.2019 - 03.2021
- Conducted performance testing on the login page, optimizing load times, simulating concurrent users, and identifying bottlenecks to ensure efficient performance and stability under both normal and peak traffic conditions
Education
Bachelor of Technology (B.Tech) - Electronics and Communication Engineering
Nalla Narasimha Reddy Education Society's Group of Institutions
HyderabadSenior Junior College (Intermediate) - MPC (Mathematics, Physics, Chemistry)
Secondary Education -
Oxford grammar school
Skills
- Strong Multitasking Skills
- Management Skills
- Organizational skills
- Data Entry & Typing
- Professional
- Comprehensive knowledge of Microsoft Office
- Problem Solving skills
- Strategic planning
Languages
- English
- Hindi
- Telugu
Timeline
Process Associate
Genpact India Private Limited
03.2021 - Current
Process Associate
Sitel India Private Limited
10.2019 - 03.2021
Bachelor of Technology (B.Tech) - Electronics and Communication Engineering
Nalla Narasimha Reddy Education Society's Group of Institutions
Senior Junior College (Intermediate) - MPC (Mathematics, Physics, Chemistry)
Secondary Education -
Oxford grammar school
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