Pujitha S

RFP/RFI Management & Proposal Development

• Specializes in crafting high-priority, customized proposals aligned with client needs and competitive positioning.
• Manages the complete proposal lifecycle, including RFP/RFI responses, bid strategy, and compliance.
• Collaborates with sales and technical teams to analyze requirements, develop tailored solutions, and act as a technical advisor.
• Enhances pre-sales and project processes using industry insights and competitive analysis.

🔹 Agile & Project Management (Scrum Master & Service Delivery)

• Experienced Scrum Master leading multiple Agile projects, facilitating Scrum ceremonies, sprint planning, and backlog management.
• Drives continuous improvement by tracking defects, prioritizing backlog items, and refining Agile processes.
• Coordinates Data Center Expansions, overseeing requirement inception, deal governance, procurement, and deployment.
• Aligns project goals with senior leadership, solution architects, and cross-functional teams for seamless execution.

🔹 Stakeholder & Service Delivery Management

• Acts as the primary escalation point for critical incidents, coordinating with resolver teams and driving issue resolution.
• Ensures governance compliance, represents accounts in approval boards, and expedites necessary approvals.
• Monitors project progress, mitigates risks, and proactively addresses challenges to maintain smooth execution.
• Works closely with leadership to achieve business growth and ensure revenue recognition within planned timelines.

• Client Engagement & Relationship Management – Serve as the primary point of contact, fostering long-term client partnerships and ensuring satisfaction.
• IT Project Execution & Delivery – Work closely with project managers and technical teams to ensure timely, high-quality project completion.
• Stakeholder & Escalation Management – Facilitate clear communication between clients and internal teams while resolving escalations effectively.
• Service Delivery & Business Growth – Monitor SLAs, enhance service quality, and drive account expansion through upselling and cross-selling IT solutions.

• Project Coordination & PO Management – Managed multiple projects, tracked progress, handled Purchase Orders (POs), coordinated with vendors, and ensured timely deliverables.
• Client Communication & Relationship Management – Acted as the primary liaison for clients, ensuring smooth coordination, issue resolution, and service satisfaction.
• Market Research & Data Management – Conducted in-depth research, data analysis, and report generation to support client decision-making and business strategies.
• Process Optimization & Business Support – Streamlined workflows, improved operational efficiency, and assisted in proposals, PO approvals, and business development activities.

• E-commerce Operations – Managed end-to-end service fulfillment, ensuring smooth workflows and customer satisfaction.
• Vendor & Partner Management – Coordinated with service providers and vendors to improve efficiency and service quality.
• Customer Support & Issue Resolution – Handled escalations, analyzed feedback, and implemented solutions to enhance customer experience.
• Process Improvement & Growth – Optimized pricing, streamlined operations, and used data insights to boost business performance.