Pulak Biswas
Hospitality
Nadia
Summary
Aspiring to work in a company of repute which will give me a chance to enhance my skill & grow along with the company. I assure that I will work to best of my knowledge & abilities in the interest of the company.
Dedicated with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.
Personable and proactive with strong ability to adapt to new challenges and environments. Possesses solid understanding of key industry principles and proficient in data analysis and project management. Capable of driving impactful results and contributing to team success.
Offering solid foundation in analytical thinking and problem-solving, ready to learn and grow within this dynamic field. Brings quick grasp of new concepts and knack for data analysis and strategic planning. Ready to use and develop analytical and problem-solving skills in Desired Position role.
Overview
3
3
Languages
4
4
Certifications
4
4
years of professional experience
Work History
Sr Associate
SAYAJI HOTEL JAMNAGER
01.2026 - Current
- Collaborated with management to implement strategic initiatives that increased overall business performance.
- Utilized POS systems to manage transactions accurately, contributing to financial accountability and reporting accuracy.
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Observed packing operations to verify conformance to specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Led team in delivering exceptional customer service, enhancing client satisfaction and retention.
- Streamlined operational processes, improving efficiency and reducing service delivery time.
Sr Associate
Beleza By The Beach Colva
03.2025 - 09.2025
- Led team in delivering exceptional customer service, enhancing client satisfaction and retention.
- Streamlined operational processes, improving efficiency and reducing service delivery time.
- Mentored junior associates, fostering skill development and promoting teamwork within the department.
- Developed training materials to enhance onboarding for new staff members, ensuring consistency in service standards.
- Conducted regular inventory audits, ensuring product availability and minimizing waste through effective stock management practices.
- Analyzed customer feedback to identify trends, informing service enhancements and driving continuous improvement efforts.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Identified potential risks to develop mitigation plans and minimize impact on project timelines.
- Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Working Experience
Double Tree by Hilton Goa
10.2022 - 07.2024
- AREA OF INTEREST: Food & Beverage Services
- Managed complaints with calm, clear communication and problem-solving.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
Food and Beverage Assistant
Della Adventure Resort, Lonavla
07.2022 - 09.2022
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Took orders, using effective upselling techniques to increase customer interest in additional products.
- Handled customer complaints with empathy and professionalism, resolving issues to their satisfaction.
- Resolved customer complaints to maintain satisfaction and business loyalty.
Education
Diploma - Hotel Management, Catering Technology & Applied Nutrition
Global School of Management
Kalyani, NadiaHIGHER SECONDARY -
WBCHSE
Hanskhali high school (HS) Nadia (WB)MADHYAMIK -
WBBSE
Hanskhali high school (HS) Nadia (WB)Skills
Customer service
Team collaboration
Problem-solving
Willingness to learn
Leadership
Public speaking
Customer focused
Complaint handling and resolution
Performance monitoring
Team leadership
Team supervision
Schedule management
Money handling
Inventory control
New hire training
Time management
Computer skills
Relationship building
Client engagement
Process improvement
Issue resolution
Work Planning and Prioritization
Customer interaction
Management support
Strategy development
Customer engagement
Preparing reports
Customer service orientation
Courteous and professional
Performance improvement
Cash handling
Policy implementation
Workplace safety
Flexible schedule
Program support
Supporting sales staff
Loyalty program promotion
Problem-solving abilities
Reliable and punctual
Creative problem solving
Public relations
Collaborative teamwork
Issue troubleshooting
Client relationship management
Inventory management
Meeting scheduling
Areas Of Interest
Food & Beverage Services
Custom Section
Diploma in Hotel Management, Catering Technology & Applied Nutrition, Global School of Management, Kalyani, Nadia, 2018-01-01, 2021-01-01
Training
ITC Sonar Kolkata, ITC Royal Bengal Kolkata, Hyatt Regency, Kolkata, Double Tree by Hilton Goa – Panaji,
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Personal Information
- Caste: SC
- Father's Name: Swapan Kumar Biswas
- Mother's Name: Chaina Biswas
- Date of birth: 2000-11-05
- Gender: Male
- Nationality: Indian
- Marital status: Unmarried
- Religion: Hindu
Certification
STCW certified
Interests
Sports
Music
Writing
Reading
Travelling
Timeline
Sr Associate
SAYAJI HOTEL JAMNAGER
01.2026 - Current
Sr Associate
Beleza By The Beach Colva
03.2025 - 09.2025
Working Experience
Double Tree by Hilton Goa
10.2022 - 07.2024
Food and Beverage Assistant
Della Adventure Resort, Lonavla
07.2022 - 09.2022
MADHYAMIK -
WBBSE
HIGHER SECONDARY -
WBCHSE
Diploma - Hotel Management, Catering Technology & Applied Nutrition
Global School of Management