Puli Suman

Supervisor/ Team Lead

Hyderabad

Summary

Dynamic Supervisor with over five years of experience in the edtech industry, driving operational excellence and team performance. Strong leadership and effective communication skills foster a collaborative environment that enhances productivity. Recognized for rapid advancement into a supervisory role, showcasing exceptional problem-solving skills and attention to detail. Dedicated to mentoring team members and implementing strategies that elevate customer satisfaction and service efficiency, while creating a supportive work culture to achieve organizational goals.

Overview

years of professional experience

years of post-secondary education

Work History

Supervisor

Examity/ Meazure Learning

03.2019 - 08.2024

In the role of Supervisor at Examity, the focus lies on managing day-to-day operations while ensuring optimal performance and service quality.
Responsibilities include guiding team members, addressing client inquiries, and upholding high standards of productivity.
The position demands effective communication, multitasking abilities, and a proactive approach to problem-solving, all essential for fostering a supportive work environment.
Achieved a swift promotion to Supervisor upon joining, reflecting strong leadership skills.
Oversaw team performance and ensured adherence to operational protocols.
Facilitated training and mentoring for new team members to enhance their skills.
Implemented strategies that improved customer satisfaction and service efficiency.
Developed and maintained strong relationships with clients to address their needs effectively.

Education

B.tech -

Stmarys group of institutions

01.2011 - 01.2015

Intermediate -

Sindhu Educational Academy

Hyderabad, India

01.2009 - 01.2011

Skills

Innovative thinking

Interests

Reading non-fictional books

Combat sport boxing

Cricket

Yoga

Meditation

Helping others

Timeline