PULKIT
Delhi
Summary
Dynamic Service Relationship Manager with extensive experience at ICICI BANK Limited and IDFC FIRST BANK Limited, excelling in customer relationship management and sales strategy development. Proven track record in identifying cross-selling opportunities and enhancing client onboarding processes, resulting in increased client satisfaction and loyalty. Skilled in financial product knowledge and effective time management.
Overview
2
2
years of professional experience
2023
2023
years of post-secondary education
Work History
Service Relationship Manager
IDFC FIRST BANK LIMITED
06.2024 - Current
- Identified opportunities for cross-selling and upselling financial products to meet clients' objectives
- Managed a portfolio of high-value accounts, ensuring timely service delivery and optimal client satisfaction.
Service Relationship Manager
ICICI BANK LIMITED
12.2022 - 05.2024
- Addressed customer questions and concerns regarding products and services
- Managed customer relationships by providing timely responses to their queries
Education
Bachelor of Arts - Arts
PGDAV COLLEGE DELHI UNIVERSITY
Skills
- Customer relationship management
- Financial product knowledge
- Sales strategy development
- Sales experience
Timeline
Service Relationship Manager
IDFC FIRST BANK LIMITED
06.2024 - Current
Service Relationship Manager
ICICI BANK LIMITED
12.2022 - 05.2024
Bachelor of Arts - Arts
PGDAV COLLEGE DELHI UNIVERSITY
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