Cycling, Playing Badminton
Pulkit Arora
Team Lead - Learning And Development
Bangalore
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 2.5 years of extensive leadership experience in BYJU'S. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
2
2
years of professional experience
1
1
Certification
2
2
Languages
Work History
Team Leader Manager - Learning and Development
Byju's The Learning App
11.2023 - Current
- Leading a team of 27 people.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication training, and development.
- Administered monthly reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
Senior Learning and Development (Training)
Byju's The Learning App
02.2022 - 10.2023
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Interacted with clients to help them with the products and services.
- Been a part of the interview team to ensure quality of the people getting hired.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote a safe working environment.
- Provided training to new joiners with respect to content and presentations.
- Created several modules,course materials and training needs over LMS.
- Organizing quality audits.
Learning and Development Specialist
Byju's The Learning App
08.2021 - 01.2022
- Handled a team of tutors and provided them constructive feedback to improve their performance.
- Conducted 500+ live sessions as a Mathematics Tutor.
- Clear understanding of all the types of customer engagement platforms. (Chat Support, Live sessions (1-1 and 1-many) and Over Calls)
- Worked flexible hours.
- Mentored & trained junior team members on expressing & delivering value to the end user.
- Developed job-specific competencies and performance standards.
Education
Bachelor of Technology - Mechanical Engineering
RBS Engineering And Technical Campus
Agra 04.2001 -
Intermediate - PCM
Simpkins School
Agra 04.2001 -
High School -
Simpkins School
Agra 04.2001 -
Skills
Meeting Facilitation
Certification
Rookie Rockstar - For the best performer
Interests
Organizing socio-cultural events
Timeline
Team Leader Manager - Learning and Development
Byju's The Learning App
11.2023 - Current
Senior Learning and Development (Training)
Byju's The Learning App
02.2022 - 10.2023
Rookie Rockstar - For the best performer
11-2021
Learning and Development Specialist
Byju's The Learning App
08.2021 - 01.2022
Bachelor of Technology - Mechanical Engineering
RBS Engineering And Technical Campus
04.2001 -
Intermediate - PCM
Simpkins School
04.2001 -
High School -
Simpkins School
04.2001 -
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