Pulkit Bhardwaj
Mumbai
Summary
Dynamic retail professional with proven expertise in team leadership and customer service at Canna Cabana. Skilled in inventory management and conflict resolution, I excel at enhancing customer satisfaction and store operations. Recognized for motivating teams and resolving issues efficiently, driving loyalty and operational success.
Overview
6
6
years of professional experience
Work History
Retail Shift Lead
Canna Cabana
Thunder Bay
04.2024 - 05.2025
- Supervised daily store operations, ensuring compliance with legal and safety regulations.
- Led and motivated a team of associates, providing training, task delegation, and performance feedback.
- Managed cash handling, inventory control, and opening/closing procedures.
- Resolved customer concerns promptly, enhancing store reputation and customer loyalty.
Client Operations Representative
Teleperformance
Toronto
10.2022 - 03.2023
- Handled inbound client inquiries, resolved escalations, and provided tailored solutions to ensure high customer satisfaction.
- Coordinated with internal departments including sales, marketing, and operations for efficient delivery service.
- Maintained up-to-date product knowledge to provide informed recommendations.
Sales Associate
American Eagle
Thunder Bay
08.2019 - 12.2019
- Assisted customers in product selection and ensured a high-quality shopping experience.
- Provided detailed product knowledge and care instructions.
Education
Bachelor of Science - COMPUTER SCIENCE (MAJOR), BUSINESS (MINOR)
LAKEHEAD UNIVERSITY
Thunder Bay, ON, Canada01.2022
Skills
- Customer Service & Client Relations
- Team Leadership & Training
- Inventory & Store Operations Management
- Communication & Interpersonal Skills
- Problem-Solving & Conflict Resolution
- Microsoft Office Suite & Basic Computer Skills
- Adaptability in Dynamic Work Environments
- Inventory management
- Cash handling
- Data analysis
Languages
Hindi
First Language
English
Advanced (C1)
C1
Marathi
Intermediate (B1)
B1
Punjabi
Elementary (A2)
A2
Timeline
Retail Shift Lead
Canna Cabana
04.2024 - 05.2025
Client Operations Representative
Teleperformance
10.2022 - 03.2023
Sales Associate
American Eagle
08.2019 - 12.2019
Bachelor of Science - COMPUTER SCIENCE (MAJOR), BUSINESS (MINOR)
LAKEHEAD UNIVERSITY
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