Summary
Work History
Education
Skills
Professional Overview
Personal Information
Area Of Expertise
Timeline
Receptionist
Pulkit Dwivedi

Pulkit Dwivedi

Sr Manager -Credit Risk Office
Kolkata

Summary

Would work for a company where my work will improve with my effort and there will be an advancement of my skills and knowledge. Forward-thinking Senior Manager adept at managing teams of 180 employees with 6 mangers direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.

Work History

Sr. Manager-Credit Risk Operations

TATA Consultancy services
Kolkata And Chennai
05.2016 - Current
  • Serves as subject matter expert in developing and managing effective and efficient Customer Due Diligence/Enhance Due diligence/ Fraud & risk processes, strategies to combat existing and emerging threats to payment card industry (Issuing & Acquiring) while optimizing revenue and enhancing client experience.
  • Recommended and implemented successful strategies to maximize revenue.
  • Produced staffing matrix to provide adequate coverage of department.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Provided strong leadership to enhance team productivity and morale.
  • Examined quarterly financials to determine business operating capacity and increase revenue by ~5% Y-O-Y
  • Executed appropriate staffing and budgetary plans to align with business forecasts.

Manager, Fraud and Investigating Strategy Manager

Reliance Payment Solution (Jio Money)
Navi Mumbai
07.2015 - 04.2016
  • Analyzing risk and investigating merchant/customer/Agent Account
  • Doing risk analysis and investigation on merchant POS/E-POS/M-POS facility (card machine) and mobile wallet, online merchant portal (online marketplace).
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully set up 20 associates Merchant fraud operation team
  • Launched quality assurance practices and framework to meet Business requirements

Assistant Manager -, Merchant Fraud Operation and Investigation

EXL Services Ltd.
Gurgaon
12.2009 - 07.2015
  • Managing over 30 associates fraud and risk teams
  • Doing risk analysis and investigation on merchant POS/E-POS/M-POS facility (card machine) and A/C
  • Filing STR (SAR) and notifying cases to AML team
  • Identifying Fraud Trends & Patterns, Detecting Fraud transactions at earliest stage at merchant POS/E-POS/M-POS facility.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Launched quality assurance practices for each phase of development
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Sr. Fraud Analyst

Quatrro Analytics & Management Services
Gurgaon
01.2008 - 11.2009
  • Identifying Fraud Trends & Patterns, Detecting Fraud transactions at earliest stage
  • Reviewing cases and doing quality checks
  • Making process map and process manual.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.

Process Associate

WNS Global Services
Gurgaon
06.2007 - 01.2008
  • Monitoring real-time transaction which goes through customer Debit cards
  • Investigate suspected or known fraud involving use of ATM, Debit, and Credit cards
  • Proactively identifying fraud trends and preventing cardholders/banks from possible fraud.
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.

Education

B.Com - Accounting And Finance

C.SJ.M Universality
Kanpur
07.2004 - 06.2007

Skills

    Budget Oversight

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Professional Overview

A dedicated and vigilant individual with 16+ Yr' of extensive experience in Customer Due Diligence/Enhanced Due Diligence, fraud detection, and investigation services. Demonstrated expertise in analytical techniques and strong know-how of contemporary trends in risk & fraudulent activities. Adept at utilizing modern technology to combat fraud & risk and make appropriate recommendations. Now looking for a new and challenging managerial or consultancy position, one which will make the best use of my existing skills and experience and also further my personal and professional development.

Personal Information

  • Father's Name: Late. Mr. Ashok Kumar Dwivedi
  • Date of Birth: 06/30/85
  • Marital Status: Married

Area Of Expertise

  • Fraud and Risk Monitoring & Investigation
  • Customer Due Diligence/Enhanced Due Diligence
  • Customer satisfaction Recruitment
  • Performance management

Timeline

Sr. Manager-Credit Risk Operations

TATA Consultancy services
05.2016 - Current

Manager, Fraud and Investigating Strategy Manager

Reliance Payment Solution (Jio Money)
07.2015 - 04.2016

Assistant Manager -, Merchant Fraud Operation and Investigation

EXL Services Ltd.
12.2009 - 07.2015

Sr. Fraud Analyst

Quatrro Analytics & Management Services
01.2008 - 11.2009

Process Associate

WNS Global Services
06.2007 - 01.2008

B.Com - Accounting And Finance

C.SJ.M Universality
07.2004 - 06.2007

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Pulkit DwivediSr Manager -Credit Risk Office