PULKIT KAUSHIK
GURUGRAM, HARYANA
Summary
Resourceful Store Operations Manager with an overall 10+ years of experience in retail known for high productivity and efficient task completion.
I lead a team of Department Managers, Visual Merchandisers, and Sales Advisors to deliver strong commercial results and an inspiring customer experience. I focus on driving sales through strategic planning, effective people development, and seamless store operations. By empowering my team with clear goals, continuous coaching, and a culture of accountability, I ensure high performance, brand-aligned visual execution, and a positive work environment where every individual feels valued, motivated, and driven to grow.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Store Manager
H&M
New Delhi, INDIA
07.2025 - Current
- Leading end-to-end operations of a large-format retail store with a team of 80+ colleagues.
- Managing an annual business of ~110 crore, ensuring strong commercial performance and operational efficiency.
- Driving sales, profitability and business growth through strategic planning and effective execution.
- Monitoring key business KPIs including Sales vs Budget & Sales vs LY.
- Developing action plans to maximise commercial opportunities and improve overall store performance.
- Building a strong performance culture through clear expectations, regular feedback and accountability.
- Ensuring brand aligned visual merchandising, commercial product presentation and effective space utilisation.
- Driving customer satisfaction through a seamless shopping experience and product availability.
- Collaborating with Area and Regional teams to implement business priorities and deliver sustainable results.
Store Operations Manager
adidas India Marketing Pvt. Ltd
New Delhi
09.2019 - 06.2025
- Managed daily store operations and staff of up to 26 employees.
- Analyzed sales data to develop targeted strategies for increasing revenue.
- Ensured compliance with all safety regulations and policies in the workplace. Developed employee training programs to ensure customer satisfaction standards were met.
- Implemented new processes and procedures to improve efficiency within the store.
- Performed inventory control functions such as ordering, receiving, stocking and pricing merchandise.
- Provided leadership, guidance and support to team members in order to maximize performance levels.
- Conducted regular audits of store operations including cash handling practices, security protocols, visual merchandising displays.
Retail Operations Specialist
Reliance Brands Ltd.
New Delhi
06.2018 - 08.2019
- Monitored inventory levels, reordered stock when necessary, and tracked shipments of merchandise.
- Collaborated with other departments to ensure smooth functioning of store operations.
- Created reports on customer service metrics, sales performance, and operational issues.
- Assisted customers with product selection, ordering, payment processing, and returns and exchanges.
- Resolved customer complaints regarding products or services in a timely manner. Ensured proper maintenance of store equipment such as POS systems and cash registers.
Store Supervisor
Puma Retail India Pvt. Ltd
New Delhi
10.2016 - 03.2018
- Provided personalized fashion advice to customers.
- Developed relationships with customers to increase product selection in store.
- Store Visual merchandising.
- Built clientele base by providing exceptional customer service and styling advice.
- Assisted customers in finding clothing sizes or styles when needed
- Resolved customer complaints regarding storage and delivery of goods.
- Tracked orders from vendors to ensure timely arrival of goods.
- Staff roster management
Education
MBA - Marketing Management And Research
SVPK Narsee Monjee Institute Of Management Studies
Mumbai, India06-2024
Bachelors of Commerce - Commerce
Delhi University
New Delhi, India04-2017
Skills
- Promotions management
- Inventory Control
- Health and safety compliance
- Recruitment and hiring
- Operations Oversight
- Process Improvements
- Training & Development
- People Management
- Merchandising Planning
- Team leadership and coaching
Certification
- Certified Retail Merchandising Expert
- Recognised Global In-Store Trainer
- Rising Star Award Winner 3 times in a row
- Certified People Manager on Linkedin
Timeline
Store Manager
H&M
07.2025 - Current
Store Operations Manager
adidas India Marketing Pvt. Ltd
09.2019 - 06.2025
Retail Operations Specialist
Reliance Brands Ltd.
06.2018 - 08.2019
Store Supervisor
Puma Retail India Pvt. Ltd
10.2016 - 03.2018
MBA - Marketing Management And Research
SVPK Narsee Monjee Institute Of Management Studies
Bachelors of Commerce - Commerce
Delhi University