Volunteering
Pulkit Sharma
Senior Project Manager
Bengaluru
Summary
Experienced Senior Project Manager gifted at meeting tight deadlines, driving business opportunities, and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Project Manager
Goldman Sachs
10.2023 - Current
- Assisted in the management of multiple concurrent projects, coordinating with various departments to ensure smooth execution and adherence to timelines
- Prepared comprehensive project reports and documentation, providing stakeholders with regular updates on progress, issues, and outcomes
- Contributed to the refinement of project management processes, identifying areas for improvement and implementing best practices
- Led cross-functional teams in the successful delivery of multiple high-impact programs, ensuring alignment with organizational goals and strategic priorities
- Fostered strong relationships with key stakeholders, including executive sponsors, and end-users, ensuring clear communication and alignment on program objectives and deliverables
- Identified, assessed, and mitigated risks, reducing potential project disruptions and ensuring successful program outcomes
- Conducted post-project evaluations to identify areas of improvement and implement corrective actions for future endeavors
Technical Project Manager
91Social
04.2022 - 09.2023
- Facilitated strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts or issues
- Collaborated closely with cross-functional teams to ensure seamless communication and information sharing throughout project lifecycles
- Communicated project plans and progress to key stakeholders and project contributors
- Established clear lines of communication between stakeholders by creating detailed status updates that kept everyone apprised of critical milestones throughout each stage of the project
- Updated customers and senior leaders on progress and roadblocks
Technical Support Manager
MishiPay
09.2021 - 03.2022
- Increased team productivity by implementing an effective ticketing system for tracking cases and monitoring progress.
- Managed escalation procedures to ensure high-priority issues were addressed promptly and effectively.
- Enhanced customer satisfaction by addressing technical issues and providing timely resolutions.
- Led regular meetings with key stakeholders to discuss ongoing initiatives, challenges, and successes in the support department.
Associate
Rapido
02.2020 - 09.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times
- Worked varied hours to meet seasonal and business needs
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties
- Greeted customers and offered assistance for increased customer satisfaction
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns
- Utilized customer feedback to improve product offerings
Technical Project Manager
Cisco
07.2019 - 01.2020
- Collaborated closely with cross-functional teams to ensure seamless communication and information sharing throughout project lifecycles
- Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times
- Wrote, updated and maintained project documentation
- Coordinated with external vendors to deliver IT project components
Technical Support Engineer
SlicePay
12.2018 - 07.2019
- Mentored junior members of the team on best practices in issue resolution techniques
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities
- Maintained clear communication channels with stakeholders throughout the troubleshooting process, ensuring transparency and trust
- Documented faults and bugs for referral to development staff for use in updates
- Maintained response times to support business continuity
Project Engineer
Wipro Technologies
02.2016 - 09.2018
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems
- Performed root cause analysis of reported issues to enact corrections
- Explained technical information in clear terms to promote better understanding for non-technical users
- Communicated with stakeholders to share critical technical information and deliver project updates
Education
Bachelor of Technology - Electronics And Communication Engineering
SRM University
Ghaziabad, India 04.2001 -
Skills
Project Planning
Certification
Certified Scrum Master
Interests
Fitness
Timeline
Senior Project Manager
Goldman Sachs
10.2023 - Current
Certified Scrum Master
09-2023
Technical Project Manager
91Social
04.2022 - 09.2023
Technical Support Manager
MishiPay
09.2021 - 03.2022
Associate
Rapido
02.2020 - 09.2021
Technical Project Manager
Cisco
07.2019 - 01.2020
Technical Support Engineer
SlicePay
12.2018 - 07.2019
Project Engineer
Wipro Technologies
02.2016 - 09.2018
Bachelor of Technology - Electronics And Communication Engineering
SRM University
04.2001 -
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