Pulkit Tripathi

Escalation & Operations Management:

• Acted as a key POC for Founder's Office, resolving cross-functional issues across finance, tech, and operations, and supporting vendor coordination, warehouse setup, and facility management.
• Handled legal and operational matters related to the experience center and factory coordination.
• Managed external escalations, resolving vendor and customer issues by ensuring team alignment and operational continuity.

Project Management & Strategic Leadership:

• Led cross-functional teams to deliver various projects with time and budget constraints.
• Spearheaded weekly connect sessions and tech modifications for AVA Pvt Ltd to align with Officebanao's work style, leading to addition of 15cr quarterly.
• Managed performance reviews, feedback sessions, and revenue management for key partnerships, ensuring quality and timely service delivery.

ERP Implementation & System Integration:

• Directed the migration from legacy systems to SAP, overseeing seamless documentation, vendor management, and system enhancements.
• Delivered SAP training for procurement, finance, and operations teams, ensuring smooth adoption and created SOPs to mirror old workflows.
• Implemented automation for GST, TDS, HRMS, Payroll, and banking processes, enhancing operational efficiency.
• Collaborated with tech teams for in-house ERP integration with SAP, API development, and server deployment, ensuring alignment with business goals.

Event & Facility Management:

• Coordinated YPO (Young President's Organization) events for FY-2024, supporting the Chairperson and organizing townhalls, workshops, and corporate office parties.

Streamlined SOPs , resolving roadblocks to enhance team performance and efficiency.

• Developed and implemented a Performance Evaluation System and Departmental Dashboard for improved management visibility.
• Led ERP software implementation , ensuring requirement fulfillment and process alignment across departments.
• Collaborated with the Director and CFO to design ERP-compatible workflows .
• Created a Cost vs. Revenue Dashboard to monitor project expenses and profitability, revenue of (280cr in FY 2022-23) .
• Designed trackers to bridge departmental gaps and optimize processes.
• Led implementation of various Founder initiatives.

Started as a Business Analyst focusing on reporting and structuring data; promoted to Program Manager within six months and contributed to the Program and Engagement (P'n'E) team from HQ, ensuring PAN India teams stayed in sync with system improvements.

• Led three simultaneous projects, achieving a 25% profit margin increase. Boosted project efficiency and output by 15% across Q2 deliverables.
• Assessed performance metrics and implemented cost control measures.
• Tracked and reported program performance, enhancing visibility and cost efficiency by guiding Regional Managers on operational strategies to meet weekly targets.
• Collaborated with the Tech Team to align system improvements with ground-level needs.

• Conducted secondary research and compiled comprehensive reports on competitor R&D budget allocations. Designed and developed a dashboard leveraging secondary data to provide insights.

• Served as the central point of contact for Hyperlocal Project operations across PAN India, fostering strong client relationships by managing challenging accounts and enhancing revenue opportunities. Directed a team of three associates, ensuring timely request completion and effective partner resolution. Addressed queries and resolved issues raised by City Managers across multiple accounts while ensuring smooth operations through a dedicated backend team at HQ. Consistently demonstrated operational excellence by streamlining processes and maintaining effective communication channels, contributing to seamless project execution and improved partner satisfaction.