Summary
Overview
Work History
Education
Skills
Internship
Timeline
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Pulkit Dua

IT Professional
New Delhi

Summary

A dynamic versatile IT professional with more than 4.5 years of industry experience; seeking a challenging position in Testing and Support Domain, leveraging my strong technical expertise with leadership management skills to drive successful implementation and assurance of business functionalities.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
7
7
years of post-secondary education

Work History

Engineer - IT & IT Support

Addverb Technologies
Noida
06.2024 - Current
  • Responsible for driving system integration and software deployment for complex infrastructures.
  • Key player in Performing cross-platform testing and validating test cases with respect to UAT, ensuring flawless system integration and rigorous testing.
  • Proactively identify and resolve software issues, employing advanced root cause analysis with Linux commands and code debugging.
  • Efficiently write complex SQL queries for client dashboard to increase relevance of the information that would be helpful for client to monitor their system.
  • Played a pivotal role in process improvement by meticulously documenting and logging onsite as well as internally diagnosed issues.
  • Leveraged technical expertise in Java, SQL, and RCA, coupled with a strong understanding of system designing and WMS/WCS operations.
  • Consistently delivered high-quality software stability, client satisfaction, and operational efficiency.
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Track record of maintaining Response and Resolution SLA satisfaction over 97% and an Incline in performance graph every quarter.

Analyst

Deloitte USI
Gurugram
05.2021 - 06.2024
  • Performed in the domain of Software Testing and QA methodologies. Implementing different types of testing
    throughout the SDLC.
  • Understanding the functionality and requirements has been part of daily task, was responsible for test planning and execution. Preparing artifacts with highly efficient/analytical reports showcasing appropriate validation and explanations.
  • Hands on experience on JIRA and Azure as a Test
    management tool to ensure seamless coordination, efficient task tracking and transparent collaboration among team members within and outside our team.
  • Designed python automation scripts and integrated it with
    UNIX shell scripting which seamlessly interfaces with database to collect data and then operate on it. Significantly decreasing the human effort and processing time.
  • Reduced defect leakage to production environment through meticulous attention to detail in test case execution.
  • Rewarded 5 times as MVP in my team.

Operations Executive

Infosys
Gurugram
11.2020 - 05.2021
  • Generic Programming – Python, Java
  • Database management – RDBMS, MYSQL, PL/SQL
  • JCL (Job Control Language) COBOL programming
  • Server administration and Application Deployment on
    TOMCAT, Apache and IIS Servers.
  • Work Ethics and Code of Conduct.

Education

MBA - Information Technology

Amity University
Noida
01.2024 - 12.2026

BCA - Computer Application

JIMS - GGSIPU
New Delhi
05.2017 - 12.2020

Skills

Internship

Data Analytics Intern, KPMG

Timeline

Engineer - IT & IT Support

Addverb Technologies
06.2024 - Current

MBA - Information Technology

Amity University
01.2024 - 12.2026

Analyst

Deloitte USI
05.2021 - 06.2024

Operations Executive

Infosys
11.2020 - 05.2021

BCA - Computer Application

JIMS - GGSIPU
05.2017 - 12.2020

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Pulkit DuaIT Professional