Pulkit Dua
IT Professional
New Delhi
Summary
A dynamic versatile IT professional with more than 4.5 years of industry experience; seeking a challenging position in Testing and Support Domain, leveraging my strong technical expertise with leadership management skills to drive successful implementation and assurance of business functionalities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Engineer - IT & IT Support
Addverb Technologies
Noida
06.2024 - Current
- Responsible for driving system integration and software deployment for complex infrastructures.
- Key player in Performing cross-platform testing and validating test cases with respect to UAT, ensuring flawless system integration and rigorous testing.
- Proactively identify and resolve software issues, employing advanced root cause analysis with Linux commands and code debugging.
- Efficiently write complex SQL queries for client dashboard to increase relevance of the information that would be helpful for client to monitor their system.
- Played a pivotal role in process improvement by meticulously documenting and logging onsite as well as internally diagnosed issues.
- Leveraged technical expertise in Java, SQL, and RCA, coupled with a strong understanding of system designing and WMS/WCS operations.
- Consistently delivered high-quality software stability, client satisfaction, and operational efficiency.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Track record of maintaining Response and Resolution SLA satisfaction over 97% and an Incline in performance graph every quarter.
Analyst
Deloitte USI
Gurugram
05.2021 - 06.2024
- Performed in the domain of Software Testing and QA methodologies. Implementing different types of testing
throughout the SDLC. - Understanding the functionality and requirements has been part of daily task, was responsible for test planning and execution. Preparing artifacts with highly efficient/analytical reports showcasing appropriate validation and explanations.
- Hands on experience on JIRA and Azure as a Test
management tool to ensure seamless coordination, efficient task tracking and transparent collaboration among team members within and outside our team. - Designed python automation scripts and integrated it with
UNIX shell scripting which seamlessly interfaces with database to collect data and then operate on it. Significantly decreasing the human effort and processing time. - Reduced defect leakage to production environment through meticulous attention to detail in test case execution.
- Rewarded 5 times as MVP in my team.
Operations Executive
Infosys
Gurugram
11.2020 - 05.2021
- Generic Programming – Python, Java
- Database management – RDBMS, MYSQL, PL/SQL
- JCL (Job Control Language) COBOL programming
- Server administration and Application Deployment on
TOMCAT, Apache and IIS Servers. - Work Ethics and Code of Conduct.
Education
MBA - Information Technology
Amity University
Noida 01.2024 - 12.2026
BCA - Computer Application
JIMS - GGSIPU
New Delhi 05.2017 - 12.2020
Skills
Agile Project Management
MS-Office
Team Management
Scrum Master
Generic Programming - Python, Java
Root cause analysis
Process improvement
Technical documentation
Database management - RDBMS, MYSQL, PL/SQL
Internship
Data Analytics Intern, KPMG
Timeline
Engineer - IT & IT Support
Addverb Technologies
06.2024 - Current
MBA - Information Technology
Amity University
01.2024 - 12.2026
Analyst
Deloitte USI
05.2021 - 06.2024
Operations Executive
Infosys
11.2020 - 05.2021
BCA - Computer Application
JIMS - GGSIPU
05.2017 - 12.2020