Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

RAHUL DAS

Noida

Summary

Communicative Revenue Specialist versed in analyzing and interpreting financial records and business practices to determine appropriate resolutions for both Customer & Organizational interests. Customer-oriented and reliable with knowledge of advanced Revenue Analysis & FMS a actions and concepts. Adept at Reconciling and preventing Revenue Leakages & Frauds with over 60 million Transactions & Customer base. Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team. Operations Specialist with experience developing realistic solutions to assure satisfactory consumer and customer experiences. Fluency in [Language] and [Language]. Committed to resolving problems and maintaining accurate metrics and reports. Forward-thinking Operations Specialist bringing [Number] years of expertise in [Area of expertise] for [Industry] sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in [Software] and [Software].

Overview

11
11
years of professional experience
1
1
Certification

Work History

Revenue Specialist

Dish-D2H ltd
1 1
  • Key Responsibilities and Accomplishments
  • Determining the framework for revenue assurance, recognition and implementing the same including ongoing new offer design, configuration and related revenue recognition along with post go live monitoring
  • Evaluation & defining the implementation, roadmap, user acceptance, pilot & go live roll out & thereafter ensuring smooth transition to users
  • Liaise with other departments, obtain, analyse and reconcile reports to ensure prevention of revenue leakage
  • Monitor as well as examine controls to ensure completeness of Billing & Revenue recognition and wherever required, introduce such controls with objective to minimize revenue leakage
  • MIS reporting to senior management on Revenue analysis, trends, comparisons &
  • Reconciliations based on Daily/Monthly/Qtr
  • And as well as Adhoc basis
  • Reporting includes Daily/weekly reconciliation summaries, Monthly revenue Reporting and Analysis, MoM Revenue Movements and Forecasting
  • Understand the various products and services of the Company along with its underlying processes including a granular understanding of the revenue drivers for each of the offering
  • Examined data integrity by critically evaluating the processes for data capture &
  • Revenue recognition
  • Verified all billing data by deploying key revenue modules & solutions to ensure existence, completeness and accuracy of revenues so as to ensure error free billing operations and prevention of Revenue leakage
  • Shared inputs in Designing several modules such as Geo-cut Analysis, AON wise based
  • Subscriber Trends, Revenue Templates for analysing Subscriber behaviour useful for ROI
  • Analysis ensuring removal of unneeded call drivers to effectively drive the Revenue performance
  • Also shared inputs in designing the methodology of UAT Test Case- Traceability matrix for documenting the Configuration Testing scenarios in perspective of Financial and Revenue
  • Audits
  • Prepared financial Reports in relevance to FY closing, External Audit Requirements &
  • Month End Execo-Closures and as well Ad-hoc Requirements to Management
  • Reconciled and Validated Invoices for Third Party Vendor CAS System
  • Monitored, Reconciled & Published MIS’s for Un-Activated Stocks (Vouchers/VC/STB) on
  • MoM basis
  • Responsible for Collection Payments Reconciliation for EPRS (Wallet) and Vendors (under
  • Payment Gateways) with Bank
  • Monitored and published MIS’s for Activations & Churn trends along with validations for
  • Package dunning, Processing Fee and as well as Billing vs Revenue trends
  • Manage Compliances for ISO 270001 Certification & Surveillance Audit which Constituted
  • Planning & Developing Risk management Plans, Management information Security,
  • Conducting Risk assessment through RTP, Evaluate Assets by maintaining Asset Register,
  • Identified Business Impact Analysis (BIA) items and created BIA-backup plans as per ISO
  • Protocols and shared CAPA findings as well as implemented controls relevant to F&A
  • Department.

Ops Specialist

Bharti Airtel ltd
07.2010 - 06.2011
  • CLM – Mobility)
  • Key Responsibilities and Accomplishments
  • Revenue planning by targeting prospective segmented customers with customized
  • THEMES, based on usage trends such as Recharges patterns, Talk-time, VAS usage and
  • ARPU for Post as well as prepaid circles
  • Customer Segments generated through KPI’s and THEME based templates such as Ad- hoc, Blanket, Grid and Non-Grid Scenarios
  • User communication carried out through SMS, IVR, push-mail, WAP, VMS & USSD based communication
  • Configurations & promotions of customized Offers/Tariffs/Card Comms
  • Scripts based on usage, recharge patterns, segmentations and demographics as well as posting the benefits to customer account through in its entire life cycle
  • Generation of various Trend Reports, Test Data and Base uploads for VLR, updating of dashboards such as Daily, Magic & Theme based trackers and segregation of data for
  • Revenue Analytics and ROI tracking
  • Frequent interaction with circle on frequent basis through VCs, meetings for Best
  • Practices sharing, Customer acquisition methods, Usage-trend analysis and Revenue
  • Planning
  • Created an environment that sustains and encourages high performance.

Executive

Bharti Airtel ltd
03.2007 - 07.2010
  • Key Responsibilities and Accomplishments
  • Creation of Customer accounts and Service Instance as well as Provisioning and Billing activation for Telephone, Data, PRA, BRA lines for corporate, residential and business sectors
  • Provisioning of NRC (Activation charges, Security, RF and waivers), Discounts (scheme based, Top-up, Special discounts, Employee discounts-CFA) and corridors
  • Validation of provisioning components such as rating, rental, discounts, corridor, NRC, SI, customer accounts and other benefits using various exceptional reports during pre bill cut-off cycles
  • Validation of tariff plans & VAS configurations as well as looking for errors in bill supplements from the same
  • Auditing and analysing errors to identify the root cause through various tools, workflows, cross functional diagrams and baseline reports to minimize escalations that may impact billing and result in revenue loss
  • Helped to implement traceability matrix, RCA procedures to identify bugs and errors at root levels
  • Ensured implementation of Automated MIS to report progress made through quality initiatives, evaluate their consistency, accuracy, optimization & effectiveness and provided input to IT for the same
  • Followed contingency plans to identify suspense CDR and errors during bill cycles
  • Conceptualising & ascertaining various bottlenecks and sources for revenue leakage impacting from provisioning through Suspense/Ageing and Rejection analysis
  • Involved in Switch v/s ARBOR data reconciliation and various exceptional reports for error analysis
  • Studied possible errors and risk possibilities as well as updating of systems accordingly to counter the same.

MIS Executive

Adecco Flexi-One Solutions ltd, Bharti Airtel ltd
09.2005 - 03.2007
  • Key Responsibilities and Accomplishments
  • Analysed various PPI, TAT and CTQ parameters to undertake trend analysis and update various quality dashboards on monthly/weekly/fortnightly basis
  • Prepared traceability matrix to render FTR line activations & minimize escalation that may impact billing
  • Pivotal in handling the following activities:
  • Adhering to line activations within SLA limits
  • Validation of payments, waiver issues, securities and corridors
  • 100% audit of line activation cases within bill cycles
  • Collate, Analysed & generated data various reports such as:
  • SLA Reports for Activation, tariff migration, Work Order, Shifting
  • Performance Reports – Hub-wise MBR, WO cycle, Sales Rejection
  • TRAI reports for cancellation refunds, stage wise matrix SLA reports.

Junior Tester

Snaz Tech India ltd
01.2004 - 08.2005
  • Key Responsibilities and Accomplishments
  • Generated Test scenarios & Analysed Use Cases to identify reproducible/non- reproducible bugs at all levels of Testing
  • Maintained and updated bug/defect database useful during implementation of V&V tests for identifying defects to micro level accuracy at all product levels thus ensuring error free product delivery
  • Involved in performance testing to identify peak load levels discrepancies for Web and
  • Network Applications and derive relevant methods to balance network load and traffic ensuring peak performance
  • Key projects handled: Testing of e-wallet (wireless shopping application), CRMS, various e-com applications; test involved PALM/RIM/HDML and WAP emulators
  • Key clients handled: Alltel, Nextel, Hutchison; merchants include foo.com, go.com, 1800flowers.com, Avon, Fogdog, etc.

Trainee

IBM school of Enterprise Computing
Hyderabad, Bangalore
12.2002 - 11.2003
  • Key Responsibilities and Accomplishments
  • Involved in training of SDLC, Test methodologies and Automation tools
  • Worked in Java Beans projects and various Web based applications
  • Learned various concepts of Project Scheduling, Management & Process Automations
  • Key client handled: worked under IBM Global services

Executive

Dreams Solutions ltd
09.1999 - 10.2002
  • Involved in Web Application Development, Process Automations & EDP, Back office operations and Data processing projects.

Education

Bachelor of Arts - Economics

CHRIST COLLEGE
CUTTACK

Skills

  • Highlights and Areas of Strength
  • Broad Experience of Revenue Assurance Processes including Reconciliations, Forecasting,
  • Analytics, Reporting & FMS
  • Basic accounting principles
  • Familiar Experiences in Billing Validations, Process Automations, UAT & Internal Audits
  • Experience in handling cross-functional activities & proficiency in coordinating with the
  • Different depts, enhancing process operations; thereby achieving the required quality
  • Level
  • An effective communicator with excellent relationship, strong analytical and problem
  • Solving abilities Flair for interacting with people
  • Account discrepancies

Accomplishments

  • Actively Participated in Migration of EPRS (payment wallet for DS/DL) from D2h to Dish system, post-Merger & integrating the same with the Existing EPRS module for DS & DL’s
  • Participated and Co-ordinated for Revenue Reporting changes impacting Revenue,
  • Reconciliations and MIS during Migrations and implementation of New Tariff Order (NTO)
  • Led the Finance & Accounts Dept
  • And proactively involved in the Implementation
  • Execution & Surveillance Audit for ISO: 27001 Certification successively since last 3 years
  • Active Participation in Billing, Reporting, Revenue Changes during implementation of
  • Network Capacity Fee (NCF) process
  • Pro-Actively Co-ordinated with the IT Dept
  • To implement the process refinements and
  • Automation Plans
  • Trained in Java, Web application development and SQA/Testing methodologies from IBM school of enterprise wide computing facility, Hyderabad
  • Participated in GB project in Customer cancellation refunds and action project tracker module at Bharti Airtel ltd, Delhi.

Certification

Graduation (Maths and Economics) Utkal University, Bhubaneswar Diploma in Computers (‘O’ Level) DoeAcc, Dept. of Electronics Adv. Diploma in Computers (‘A’ Level) DoeAcc, Dept. of Electronics IBM Ace Developer IBM Global Services, Bangalore Certifications IBM Certified Ace Developer. Brain-Bench certified in MS Excel, Software QA, and Networking & RDBMS concepts; Public Transcript ID # 6356785 at www.brainbench.com. Professional Diploma in programming and Applications from PAT.

Affiliations

A seasoned professional with around 13+ years of experience spread in the field of Revenue Assurance & Reporting, Financial Reconciliations, Internal Process Automations & Audit, Revenue Fraud Management, Billing Module Configurations ,Validations and UAT’s, Customer lifecycle management (CLM) and MIS. Presently serving DishD2H Ltd (An Essel Enterprise) as Revenue Analyst (F&A) at Noida.

Timeline

Ops Specialist

Bharti Airtel ltd
07.2010 - 06.2011

Executive

Bharti Airtel ltd
03.2007 - 07.2010

MIS Executive

Adecco Flexi-One Solutions ltd, Bharti Airtel ltd
09.2005 - 03.2007

Junior Tester

Snaz Tech India ltd
01.2004 - 08.2005

Trainee

IBM school of Enterprise Computing
12.2002 - 11.2003

Executive

Dreams Solutions ltd
09.1999 - 10.2002

Bachelor of Arts - Economics

CHRIST COLLEGE

Revenue Specialist

Dish-D2H ltd
1 1

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