Punam Chatterjee Guha Roy

• Identify and target new corporate clients, travel agencies, and event planners.
• Conduct sales calls, client visits, and networking meetings.
• Develop relationships with corporate companies for room bookings and events.
• Maintain relationships with existing corporate accounts. Ensure repeat business and client satisfaction.
• Achieve monthly and annual sales targets. Increase hotel occupancy and banquet revenue.
• Promote hotel packages, promotions, and special offers. Study competitor hotels and pricing strategies.
• Identify new business opportunities in the market.

Work closely with Front Office, Reservations, Banquet / Events team, Revenue management to ensure smooth client service and booking execution.

• Prepare sales reports, Banquet Fps and forecasts.
• Track client meetings, leads, and conversions.

• Sell banquet halls, catering services, and event packages.
• Prepare event proposals, quotations, and contracts.
• Negotiate pricing and finalize agreements with clients.
• Target clients for: Weddings and Social events and parties
• Planning and Coordination
• Meet Clients to understand their vision, preferences, expectations and budget for the wedding.
• Helping clients create and stick to a wedding budget.
• Developing and managing a detailed wedding timeline to ensure all activities run smoothly on the wedding day.
• Assisting clients in selecting and booking venues that align with their vision and budget.
• Effectively communicating with clients, vendors, and the wedding party.
• Being able to handle unexpected challenges or emergencies that may arise during the planning process or on the wedding day.
• Providing excellent customer service to ensure clients are satisfied with the overall wedding planning experience.
• Being able to negotiate contracts with vendors - event planners to secure reasonable prices.

• Responsible for proactive sales of property facilities.
• Doing show round of the different banquet venue and explaining guest the different facilities provided by the hotel in banquet events.
• Closing both rooms and banquet enquiries, leads for both social & corporate events.
• Achieved Sales Budget of INR 8.5 Crs. Against Target Budget of INR 8.5 Crs for FY 2023-2024.
• Closing events, starting from showing round, sending proposals, following up, doing rate negotiation, calculating the total revenue for the entire event, creating the event/MICE contracts.
• Doing future confirmed events payment follow-up, menu discussion, event detailing and releasing Event order/Function Prospectus.
• Regularly communicating with customers/clients to understand their exact requirements.
• Actively follow-up for the sales leads generated.
• Proactive Inter-departmental coordination to identify risk/issues and mitigate the same.
• Actively participate in Inter-departmental pre-event meetings to check all preparations are aligned as per expectations.
• Maintain cordial business relationship with repeat customers, event planners to gain information on future requirements.

• Preparing lesson plans under the guidance of the HOD.
• Creating the blueprint for examination.
• Developing & updating learning modules/material for better understanding of concepts.
• Select materials and supplies of textbooks and recommending reading to students.
• Partnered with the lead teacher to conduct essential tasks of classroom management.
• Devised new educational approaches and theories regarding effectively instructing students.
• Prepared activity planning and developed schedules and routines to ensure equal time importance on physical activity, rest, and playtime.
• Maintained reports of each students’ challenges, successes, and competencies on a regular basis.

• Planned curriculum for kindergarten by introducing concepts that will explore further kindergarten readiness.
• Planned and carried out a curriculum that targets different areas of child development – language, motor, and social skills.
• Taught basic skills such as color, shape number and letter recognition, personal hygiene, and social skills.
• Organized activities so children can learn about the world, explore interests, and talents.
• Developed schedules and routines to ensure children have enough physical activity, rest, and playtime.

• Banquet sales for corporate & social events.
• Coordinating with all concerned departments and making Event Prospectus for the next day.
• Making sure and to check all arrangements for the present event is as per requested client requirements.
• Making contracts for events for corporate clients.
• Maintaining client database and updating MIS.

• Administrative support for various departments and coordinating for various administrative issues & enquiries.
• Handling customer complaints & queries and coordinating with Corporate office for the same.
• Maintaining office stationery stock level.
• Arranging Hotel bookings, schedule & coordinate meetings.
• Assist Branch Head in routine business operations.

• Administrative support for various departments, assisting visitors & provide solution for administrative issues & enquiries.
• VIP guest support and handling.
• Effectively manage guest complains and doing service recovery.
• Checking individual VIP allotted rooms and ensuring appropriate amenities suited to VIP status.
• Preparing DSR (Daily Sales Report), Ratio Reports, maintenance Reports for the Business centre.
• Handling internal and external calls, making boardroom bookings and coordinating with Banquet sales team.
• (member with the Starwood Group of Hotels)

• Handling of Regency Club members. Coordinate for Lounge service.
• Handled Front Desk and Club Lounge operations.
• Guest Handling and coordination.
• Handling staff operations.
• Provide resolution for guest queries.
• Ensure high level of customer satisfaction through effective and efficient customer service.

• Guest Handling, coordinating lobby activities.
• Managing Receptionist duties.
• Taking Check ins & check out in Prologic Whishnet.
• Performing Cashier Activities.
• Done Night Audits and have solely handled the Front Office at the night shift.
• A boutique Hotel from the Chocolate Group of Hotels