Hi, I’m
Punam Roy
Service Delivery Associate L3
Bangalore
Summary
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized SDA with 1 years of industry experience. Good customer service, communication and prioritization skills. Excellent history of maintaining efficient schedules and operating with zero incidents. Reliable business professional with experience in project management, process improvement and financial analysis.
- Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Forward-thinking Operations Specialist bringing 1.8 years of expertise in Customer service for BPO sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.
Overview
3
years of professional experience
3
years of post-secondary education
Work History
Unisys India Pvt Ltd Bangalore
Service Delivery Associate L3
08.2022 - Current
Job overview
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Gathered, organized and input information into digital database.
- Communicated with Type personnel with Type questions, problems and delays to minimize service delays.
- Working closely with Dispatcher, logistics and US Tech to provide services with SLA.
- Implementing various plans to improve service in US field.
- Working on Data using Service Now tool, Advance Excel, Power Bi , PowerPoint other Microsoft tool and Microsoft Al tool to drive process.
ConcentrixBangalore
Service Delivery Assistant
11.2020 - 07.2022
Job overview
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Offered technical support and troubleshot issues to enhance office productivity.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed daily logs for management review.
Education
Smt VHD Central Institute of Home Science Bangalore
Bsc( Clinical Nutrition And Dietetics) from Food And Nutrition
06.2017 - 09.2020
Skills
Planning and Coordination
undefinedTimeline
Service Delivery Associate L3
Unisys India Pvt Ltd
08.2022 - Current
Service Delivery Assistant
Concentrix
11.2020 - 07.2022
Smt VHD Central Institute of Home Science
Bsc( Clinical Nutrition And Dietetics) from Food And Nutrition
06.2017 - 09.2020
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