Experienced and dependable Field Engineer with 13+ years in the telecom and broadband industry, including extensive experience with Airtel Broadband. Proven expertise in FTTH deployment, fiber maintenance, team supervision, and customer relationship management. Seeking a senior technical or supervisory field role to contribute toward network quality, service uptime, and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
FR Engineer
Bharti Airtel Ltd
Ghaziabad
05.2015 - Current
Led installation and maintenance of over 3,000+ FTTH and Broadband line connections across Urban,Rural and Industrials areas.
Conducted regular OTDR, power meter, and splicing quality checks to maintain network performance above SLA targets (100% uptime).
Supervised a team of 2 field technicians handling daily broadband operations, escalations, and installations.
Collaborated with Network Operations Center (NOC) for fiber outages, route changes, and emergency responses.
Maintained accurate service reports using Airtel CRM tools and ensured customer satisfaction.
Supported GPON-based broadband installation and troubleshooting.
Coordinated with Area Manager & Team Leader to resolve service downtimes and improve first-time resolution (FTR) rates.
Handled splicing, fiber routing, CPE configuration, and signal testing.
Associate
A.C. Nielsen
Noida
03.2015 - 05.2015
Designed and implemented surveys and focus groups to assess customer satisfaction, brand perception, and market demand.
Collaborated with cross-functional teams to provide strategic recommendations based on research findings.
Education
Bachelor of Arts - Arts And Entertainment Management
IP College
Bulandshahar ,UP
06-2011
12th - PCM
Janta Inter College Bohich
Bulandshahar ,UP
05-2005
10th - PCM
LRS Devi IC
Aligarh,UP
04-2003
Skills
Network Technologies: FTTH, GPON, LAN/WAN
Tools:Fusion Splicer, Optical Meter, Site Master, Signal Tester,BFL
Airtel CRM, GIS Mapping
Network troubleshooting
Signal testing
Splicing techniques
Customer service
Team supervision
Certification
ITI (Electrician) from Govt. ITI Bulandshaher
Accomplishments
Awarded for exceptional performance in achieving and surpassing monthly broadband sales targets at Airtel.
Received performance awards for 3 consecutive years for exceeding KPIs in field operations and service excellence.
Personal Information
Father's Name: Late Mr. Ramvir Sharma
Date of Birth: 10/04/1988
Gender: Male
Nationality: Indian
Marital Status: Married
Timeline
FR Engineer
Bharti Airtel Ltd
05.2015 - Current
Associate
A.C. Nielsen
03.2015 - 05.2015
Bachelor of Arts - Arts And Entertainment Management
Account Manager - B2B Business Development at Bharti Airtel Limited (Airtel Business)Account Manager - B2B Business Development at Bharti Airtel Limited (Airtel Business)