Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
Timeline
Generic

Punam Sharma

Bulandshahar

Summary

  • Experienced and dependable Field Engineer with 13+ years in the telecom and broadband industry, including extensive experience with Airtel Broadband. Proven expertise in FTTH deployment, fiber maintenance, team supervision, and customer relationship management. Seeking a senior technical or supervisory field role to contribute toward network quality, service uptime, and customer satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

FR Engineer

Bharti Airtel Ltd
Ghaziabad
05.2015 - Current
  • Led installation and maintenance of over 3,000+ FTTH and Broadband line connections across Urban,Rural and Industrials areas.
  • Conducted regular OTDR, power meter, and splicing quality checks to maintain network performance above SLA targets (100% uptime).
  • Supervised a team of 2 field technicians handling daily broadband operations, escalations, and installations.
  • Collaborated with Network Operations Center (NOC) for fiber outages, route changes, and emergency responses.
  • Maintained accurate service reports using Airtel CRM tools and ensured customer satisfaction.
  • Supported GPON-based broadband installation and troubleshooting.
  • Coordinated with Area Manager & Team Leader to resolve service downtimes and improve first-time resolution (FTR) rates.
  • Handled splicing, fiber routing, CPE configuration, and signal testing.

Associate

A.C. Nielsen
Noida
03.2015 - 05.2015
  • Designed and implemented surveys and focus groups to assess customer satisfaction, brand perception, and market demand.
  • Collaborated with cross-functional teams to provide strategic recommendations based on research findings.

Education

Bachelor of Arts - Arts And Entertainment Management

IP College
Bulandshahar ,UP
06-2011

12th - PCM

Janta Inter College Bohich
Bulandshahar ,UP
05-2005

10th - PCM

LRS Devi IC
Aligarh,UP
04-2003

Skills

  • Network Technologies: FTTH, GPON, LAN/WAN
  • Tools:Fusion Splicer, Optical Meter, Site Master, Signal Tester,BFL
  • Airtel CRM, GIS Mapping
  • Network troubleshooting
  • Signal testing
  • Splicing techniques
  • Customer service
  • Team supervision

Certification

  • ITI (Electrician) from Govt. ITI Bulandshaher

Accomplishments

  • Awarded for exceptional performance in achieving and surpassing monthly broadband sales targets at Airtel.
  • Received performance awards for 3 consecutive years for exceeding KPIs in field operations and service excellence.

Personal Information

  • Father's Name: Late Mr. Ramvir Sharma
  • Date of Birth: 10/04/1988
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Timeline

FR Engineer

Bharti Airtel Ltd
05.2015 - Current

Associate

A.C. Nielsen
03.2015 - 05.2015

Bachelor of Arts - Arts And Entertainment Management

IP College

12th - PCM

Janta Inter College Bohich

10th - PCM

LRS Devi IC

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Punam Sharma