Pundlik Gavade

· Working as Scrum master, in Network and unified communication area from last 2 Years.

· Ensuring that goals, scope, and product domain are understood by everyone on the Scrum Team as well as possible.

· Finding techniques for effective Product Backlog management.

· Helping the Scrum Team understand the need for clear and concise Product Backlog items

· Understanding product planning in an empirical environment

· Ensuring the Product Owner knows how to arrange the Product Backlog to maximize value

· Understanding and practicing agility and facilitating Scrum events as requested or needed.

· Coaching the Development Team in self-organization and cross-functionality

· Helping the Development Team to create high-value products

· Removing impediments to the Development Team’s progress

· Facilitating Scrum events as requested or needed

· Coaching the Development Team in organizational environments in which Scrum is not yet fully adopted and understood.

· Leading and coaching the organization in its Scrum adoption

· Planning Scrum implementations within the organization

· Helping employees and stakeholders understand and enact Scrum and empirical product development

· Causing change that increases the productivity of the Scrum Team.

· Working with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.

Role and responsibilities – As Project In charge.

· Managing and Controlling service budget & Cost (budgeting, follow-up, forecasting) for Network area.

· Lead development and approval of project definition and scoping with stakeholders including clients, delivery teams, finance team and senior management

· Prepare and maintain Project Management artifacts including Statement of Work (SOW), project plan, weekly project status report, project staffing forecast, timesheet entry template, log of issues, risks, action items and decisions, project change control, and project closure document

· Facilitate project meetings such as team status, project planning, issue resolution and artifact review, and ensure conclusive results with published minutes including meeting decisions and follow up action items

· Ensure that project objectives, scope, cost, schedule and benefits are agreed to by all stakeholders

· Develop and maintain project schedule and resource plans including staffing and hardware / software expense forecast

· Track actual resource expenditures and budget variances

· Lead project teams to complete projects on time, on budget and with highest level of quality

· Ensure that project risks are identified, communicated, and mitigated for successful project delivery

· Provide concise communication of project status, issues, risks, decisions and responsibility assignments to project team and management

· Ensure project team compliance with program/project management and governance standards

· Sound Knowledge of Vendor/Supplier Management/Purchase management

· Working with various vendors like Cisco, Zscaler, British telecom, ATEA, BIT solutions and presidio, Securelink etc.

· Responsible for implementation of HAM methodology, lifecycle management, Governance, Fulfilment, Auditing, Active Asset Management, Disposition, and IT Financial Management.

· Working in collaboration with various business units on their Network HW requirements and preparing business case for procurement for network area.

· Driving the complete strategy on HAM life cycle and ensuring the implementation.

· Ensuring the standards and procedures are being followed as per the Organization processes and driving standardization across locations

· Conducting Regular software /HW asset audits to ensure ongoing HW are not expiring the warranty and license compliance throughout the organization and report the Enterprise License Positioning to stakeholders.

I worked as Sr. ITAM Support Analyst and taking care of IT asset management (ITAM) process which includes (Hardware and software asset management) with Amdocs India Pvt limited.
•I was responsible for Supervising all team members, setting work expectations and leadership standards. Offers consistent and timely feedback to Team member to ensure proper communication and effective professional growth. Manages entire support staff to ensure reporting and daily responsibilities such as email requests, incident management and change, to ensure SLA expectations are met or exceeded.
• Conducting the analysis of vendor proposals, evaluation of build versus buy, formulates the project plan, establish the critical path, coordinating with vendors, building and conducting tests, and tracking the project progress.
• Taking care of order management team, which was responsibility for creating purchase requisition, issuing purchase order, making sure that goods receipts and invoicing is done on regular and timely manner following all compliance of company.
• Observing and developing the operational functions, job duties and operating procedures to best suit the department and serve the customers. Review and adjusts schedules, as necessary. I was circulating the new information or tasks to Team to ensure appropriate action is taken. Ensure that proper documentation of all new tasks is clear and communicated in a timely manner to ITAM service desk.
• Ensured that the team members should receiving appropriate feedback and training tools necessary for success, growth and development within the department and company. Motivates Team members to receive 100% work time effectiveness and efficiency. Building relationships within the company that benefit the department and ensuring the cohesiveness with business partners.
• I was creating and maintaining documentation on procedures, policies, and systems, Served as key resource to customer service staff on relevant procedures and technical issues.
• Provided regular reporting on aspects of the work being undertaken.
• Ensured that appropriate technical standards and policies are in place, understood and are adhered to by the ITAM Service Desk Team
• Facilitating ITAM Service Desk to resolving service requests and incidents at first point of contact, ensuring sufficient knowledge and work instructions are provided to ensure escalating to the appropriate team whenever such resolution is not possible.
• Performed administrative duties which include but are not limited to: Team evaluations, Team developmental plans, management scheduling, review of all employee evaluations prior to submittal, PPA's and counseling’s. Conducts weekly management staff meetings and coordinate with employee staff meetings.

I was a part of Global Service Desk team in BNY Mellon India Pvt ltd and was holding position as "Operation executive"

Key Deliverables: -
• Analyzing Incidents to identify service restoration actions to be taken.
• Occasionally works during evening or weekend hours when warranted.
• Working knowledge of MS operating systems and applications
• Manage relationship with Tier 3 teams to drive continuous improvement while identifying opportunities for additional Tier 1 involvement in incident resolution.
• Ensure Service Desk phones are answered, voicemails and e-mails responded to and physical space staffed during business hours.
• Assists with on-boarding of new teammates.
• Drives change, fosters team spirit, and builds a winning team.
• Performing Incident investigation diagnosis and resolution
• Monitoring the status and progress towards resolution of assigned Incidents
• Assisting with the fulfillment of Service Requests
• Assisting with the detection and recording of possible Problems
• Keeping affected business partners informed about progress.
• Escalating the process as necessary per established escalation policies
• Provide hardware and software support for all supported Personal Computer and Mobile Devices plus associated peripherals.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

I worked with Infosys BPO ltd , for British Telecom project as Sr. process executive for out bond calling process.

Key Deliverables: -
• Responsible for prompt resolutions of all incidents brought to the attention of the Service Desk that notifies senior management of non¬routine problems or issues.
• Assist the Service Desk Manager in all daily operational tasks.
• Day to Day monitoring of the external providers service delivery and SLA fulfillment
• Knowledge- and Quality Management between BT and external service provider
• Develop service level objective and supervise the team to ensure objectives are achieved or exceeded.
• Develop company standards for workstations and computer peripherals.
• Monitor service calls to make certain proper procedures and policies are followed, ensuring that quality support is provided, and customer satisfaction is achieved.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Lead and support in¬house software rollouts and enterprise desktop applications and hardware refreshes and similar projects.
• Supervise team and provide leadership, training, mentoring, coaching, and direction.
• Check to ensure that appropriate changes were made to resolve user’s problems.

• Administered analytic framework and processes for ongoing business needs that delivered proactive insights to aid in decision making.
• Coordinated multi-team process initialization, reducing all associated redundancies and dependencies.
• Provided strategic and operational recommendations for improvement across departments.