Puneet Agarwal
New Delhi,DL
Summary
A result-oriented professional with around 16 years of comprehensive experience in Sales and Marketing, Operations Management, Team Management, Training Development & Supply chain management. At present associated with Zomato Hyperpure Private Limited (Blinkit) as Manager, Central Warehouse Operations. Responsible for Improvement project across PAN India sites, reducing achieving the targets. Proficient in managing & motivating teams for running operations & extensive experience of developing procedures & operational policies for business excellence. A thorough professional with a proactive attitude, capable of thinking in and out of the box, generating new design solutions and ideas. Possess excellent interpersonal, communication & organizational skills with proven abilities in project handling, team management & customer relationship management. Possess interpersonal, analytical, troubleshooting and team building skills with quality, procedures and planning, and managing resources Strategic planner to achieve and calculation of project KPI’s, with an ability for charting out the manpower to get the project accomplished.
Overview
16
16
years of professional experience
Work History
Manager – Central Warehouse Operations (Control Tower)
Zomato Hyperpure Pvt Ltd. (Blinkit)
10.2022 - Current
- Managing reverse supply chain for PAN India FCs including controlling transfer losses and damages.
- Working on optimizing reverse space along with increasing efficiency be changing and area organization.
- Coordinate with PAN India FCs on festive planning for inventory upkeep to ensure 100% fill rate for festive SKUs at FE.
- Draw an overall and individualized training and development plan that addresses needs and expectations of workforce.
- Creating process/SOP for new product type/categories inducted. Currently working on Apparels/Shoes.
- Monitor and evaluate training program’s effectiveness, success, and ROI periodically and report on them.
- Leading inventory optimization charter for India FCs where currently working on increasing inventory space by optimizing bin sizes and introducing structural changes in racks basis p-types.
- Coordinate with product team on new processes and lead roll-out of these process for India FCs/CPC/PCs as a part of continuous operational improvement.
- Lead the quality audit charter for FCs by developing multiple audits around building hygiene, process adoption and SOP adherence.
- Ensuring RCA & CAPA follow-ups with PAN India FCs on audit findings to improve on hygiene adoption and overall warehouse.
- Developed projects around capturing off-role grievances with successful implementation in coordination with the people development team.
- Publish adoption metrics for new process roll-out to encourage adoption of new process.
- Had successfully delivered cost saving projects like Digitalization (3 crore annually), in-transit damage control etc., Variances, Warehouse Damages leading to significant reduction in all.
- Had successfully modified Reverse processing AO along with product changes leading to 40% increase in the throughput of reverse processing and decreasing the lead time for unloading to putaway.
Central Flow Manager - North
Amazon Seller Services Private Limited
08.2021 - 09.2022
- Lead and develop a team of Amazon Central Flow Leads.
- Implement and teach detailed flow concepts related to outbound flow operations in Amazon’s fulfillment centers.
- Worked on improving processes and procedures related to OB Flow Operations.
- Continuously monitored performance of FCs that are attributable to Central Flow and take corrective steps whenever required to optimize outbound productivity performance and Customer Experience.
- Remove barriers for Central Flow Leads by developing tools and automate manual business processes.
- Monitor and audit for FCs to follow standard processes ensuring that FCs are taking corrective action to change or modify standards if needed due to change in external or internal processes related to FC.
- Connect with multiple FCs to address concerns, escalations related to SME & Analytics team.
- Communicate policies to associates and act as the primary information source for the Team, maintaining compliance and consistency.
- Partner with the management team to establish and maintain quality control standards.
Area Manager - Operations
Amazon Seller Services Private Limited
01.2020 - 07.2021
- Reviewed the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives.
- Partnered with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals.
- Supported all safety programs and compliance to ensure a safe work environment for all associates.
- Contributed in identifying and lead process improvement initiatives and Lean tools.
- Managed inventory of 6 million and 14 million units and outbound volume of 23k and 35k per day with peak volume of 42k and 85k per day for SDEE (currently DEX3) and SLKA.
- Responsible for setting and achieving high productivity targets, reducing VCPU (Variable cost per unit), minimizing DPMO (Defects per million Opportunities).
- Responsible for ensuring and driving high productivity and quality metrics like ExSD, BTPH, DEA misses, reducing error rates in order fulfillment and doing peak planning.
- Vendor Management - Managing 3P partners, ensuring 100% compliance to quality deliverables, raising bill for vendors.
Fulfillment Center Trainer
Amazon Seller Services Private Limited
01.2017 - 01.2020
- Leading the L&D department, to ensure optimal training new and existing FC associates, specialists, and managers.
- Develop potential Process ambassadors/trainers and groom them to take various warehouse process training.
- Lead team of associates, ambassadors and Trainers.
- Develop and manage cross functional team to meet the operational needs.
- Track metrics of associates, ambassadors and training programs.
- Report performance metric and gaps to Senior Leadership and Regional Learning Team.
- Track and record training, including progress and skill sets.
- Creating training programs that are aligned with the organization’s objectives and having a strong understanding of what these are.
- Understand and implement methods for gathering and tracking training metrics.
- Track and communicate assignments and progress.
- Conduct training compliance audits on associates.
- Creates/updates accurate and useful information on-the-job tasks, SOPs and training aids/visuals.
- Identify any production and scheduling conflicts, and report swiftly to senior leadership.
- Be a part of hiring process and directly involve in recruitment of Associates and Problem Solver for Nodal level.
- Facilitate training for fulfillment center operations for middle level and senior level management as well.
- Stepped in as Shift Managers and handle operations from time to time. Extending training support at multiple sites as and when required.
Team Leader-Marketing Intelligence Team
Jasper Infotech Pvt. Ltd. (Snapdeal)
12.2014
Team Leader-Liasoning & Coordination
Tech Mech International Pvt. Ltd.
09.2012 - 11.2014
Asian Academy of Film & Television
02.2012 - 08.2012
International Institute for Planning & Management
05.2010 - 02.2012
Videocon Industries Ltd. (Trinity Solutions.)
07.2009 - 04.2010
Education
PGDM - undefined
IIPM Delhi
01.2009
B.Sc. - undefined
University of Allahabad
01.2007
SSC - undefined
CBSE Board
01.2004
HSC - undefined
CBSE Board
01.2002
Professional Overview - Summary
A result-oriented professional with around 13+ years of comprehensive experience in Sales and Marketing, Operations Management, Team Management, Training Development & Supply chain management. At present associated with Zomato Hyperpure Private Limited (Blinkit) as Manager, Central Warehouse Operations. Responsible for Improvement project across PAN India sites, reducing achieving the targets. Proficient in managing & motivating teams for running operations & extensive experience of developing procedures & operational policies for business excellence. A thorough professional with a proactive attitude, capable of thinking in and out of the box, generating new design solutions and ideas. Possess excellent interpersonal, communication & organizational skills with proven abilities in project handling, team management & customer relationship management. Possess interpersonal, analytical, troubleshooting and team building skills with quality, procedures and planning, and managing resources. Strategic planner to achieve and calculation of project KPI’s, with an ability for charting out the manpower to get the project accomplished.
Skills
- Supply Chain Management
- Daily Operation Management & Execution
- Inventory Management
- Stakeholder Management
- 3PL Management
- Process Management
- Decision Making
- Project Management
- Replenishment Planning and Implementation
- First/Middle-Mile Operations
- Leadership & Team Management
- Supply Chain Logistics
- Cost Reduction Strategies
- Crisis Management and Business Continuity Planning
Accomplishments
- Had successfully delivered cost saving projects like Digitalization (3 crore annually), in-transit damage control etc., Variances, Warehouse Damages leading to significant reduction in all.
- Had successfully modified Reverse processing AO along with product changes leading to 40% increase in the throughput of reverse processing and decreasing the lead time for unloading to putaway.
- Reverse supply chain reductions from 3.6% to
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Manager – Central Warehouse Operations (Control Tower)
Zomato Hyperpure Pvt Ltd. (Blinkit)
10.2022 - Current
Central Flow Manager - North
Amazon Seller Services Private Limited
08.2021 - 09.2022
Area Manager - Operations
Amazon Seller Services Private Limited
01.2020 - 07.2021
Fulfillment Center Trainer
Amazon Seller Services Private Limited
01.2017 - 01.2020
Team Leader-Marketing Intelligence Team
Jasper Infotech Pvt. Ltd. (Snapdeal)
12.2014
Team Leader-Liasoning & Coordination
Tech Mech International Pvt. Ltd.
09.2012 - 11.2014
Asian Academy of Film & Television
02.2012 - 08.2012
International Institute for Planning & Management
05.2010 - 02.2012
Videocon Industries Ltd. (Trinity Solutions.)
07.2009 - 04.2010
PGDM - undefined
IIPM Delhi
B.Sc. - undefined
University of Allahabad
SSC - undefined
CBSE Board
HSC - undefined
CBSE Board