Puneet Bhasin
New Delhi
Summary
Seasoned Hotel/Hospitality leader with over 25 years of experience, including a pivotal role as Director at SELF EMPLOYED, where I spearheaded operations and strategic growth across multiple locations. Expert in budgeting and team management, I've driven substantial business growth. Renowned for mentoring teams and operational excellence, my approach has consistently enhanced customer satisfaction and loyalty.
Overview
36
36
years of professional experience
Work History
Director-HOTELS
SELF EMPLOYED
New Delhi
08.2011 - Current
- Successfully managed and ran a Hotel/Hospitality firm for past more than 10 Years
- Operated and managed 03-04 stars hotels at various locations all over the country
- Being the director of the company had a leading role of team management, hotel owner management, vendor management, Sales and marketing and growth planning of the firm
- Having worked for past more than 25 years in the Hotel/Hospitality industry successfully managed and operated the hotels
- Operations being my core area of competency throughout
GENERAL MANAGER
CROSSROAD HOTELS
New Delhi
10.2008 - 06.2011
- Prepared annual budgets with controls to prevent overages
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Implemented operational strategies and effectively built customer and employee loyalty
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
- Managed budget implementations, employee evaluations and contract details
GENERAL MANAGER
QUTUB RESIDENCY HOTEL
New Delhi
01.1999 - 08.2008
- Prepared annual budgets with controls to prevent overages
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Implemented operational strategies and effectively built customer and employee loyalty
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
- Managed budget implementations, employee evaluations and contract details
MANAGER, F&B
ELLA-BISTRO OWNED BY J.J. VALLAYA
New Delhi
01.1997 - 01.1999
- Company Overview: This was a first of its Kind Bistro Complex dedicated to the Blues Singer of Old era called ELLA
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Maintained professional, organized and safe environment for employees and patrons
- The Client base comprised of all the leading fashion dignitaries of the country, Bollywood, Corporate Clientele and other premium class including foreign missions etc
- We used to serve them the International Cuisine in a modern Bistro environment
- I was the overall head of the complex managing operations, sales, guest relations etc of the very high profile and elite clients
- This was a first of its Kind Bistro Complex dedicated to the Blues Singer of Old era called ELLA
MANAGER- RESTAURANT
LOTUS TOURS AND TRAVELS
Malcha, New Delhi
01.1995 - 01.1997
- Company Overview: LOTUS was an Oriental Cuisine restaurant and ran very successfully at Chankyapuri
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Accomplished multiple tasks within established timeframes
- Developed and maintained relationships with customers and suppliers through account development
- Kept detailed records of daily progress to identify and correct areas needing improvement
- Applied customer feedback to develop process improvements and support long-term business needs
- LOTUS was an Oriental Cuisine restaurant and ran very successfully at Chankyapuri
RESTAURANT MANAGER
ALFA ASSOCIATES
MEERUT
03.1993 - 01.1995
- Delivered outstanding customer service through proactive anticipation of guest needs.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Explained goals and expectations required of trainees.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Created detailed reports on weekly and monthly revenues and expenses.
- Coached staff on strategies to enhance performance and improve customer relations.
- Assisted staff by serving food and beverages or bussing tables.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Ensured compliance with all food safety regulations and sanitation standards.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
EXECUTIVE SALES-REAL ESTATE
ALFA ASSOCIATES , CONNAUGHT PLACE
NEW DELHI
01.1990 - 01.1993
- Delegated work to staff, setting priorities and goals.
- Implemented successful business strategies to increase revenue and target new markets.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Conducted market research and analysis to identify potential business opportunities.
- Created reports summarizing progress against organizational goals and objectives.
- Developed and implemented strategies to increase executive efficiency.
- Established relationships with key partners and vendors to ensure successful project outcomes.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
EXECUTIVE- ADVERTISEMENT SALES
THINK COMMUNICATIONS ,LUCKNOW
LUCKNOW
11.1988 - 01.1990
Education
Bachelor of Commerce (HONOURS) - Commerce
HANSRAJ COLLEGE
NEW DELHI04.1988
ST JOHNS SCHOOL -
ST JOHNS SCHOOL
VARANASI04.1985
Diploma in Painting & Sketching - Sketching
SCHOOL OF ARTS
VARANASI01-1984
Skills
- Budgeting Skills
- Mentoring
- Restructuring
- Risk Analysis
- Asset Management
- Stock Control
- Hard Work and Dedication
- Business Requirements
- Media and Print
- Account Development
- Sales
- Restaurant Operation
- IBM Notes
- Customer Service
- Business Process Improvement
- Receptivity
- Employee Performance Management
- Strategic Thinking
- Operational Excellence
- Forecasting Skills
- Business Planning
- International Cuisine
- Knowledge of Statistics
- Scheduling
- Business Strategies
- Business Marketing
- Sales Management
- Knowledge of Hospitality Industry Practices
- Streamline
- Management Accounting
- Operating Expenses
- Profit-Based Sales Targets
- Sales Strategy
- Real Estate
- Knowledge of Advertising
- Employee Onboarding
- Turnaround Time
- Agility
- Team Management
- Brand Management
- Marketing Communication Skills
- Training Activities
- Interpersonal Communications
- Microsoft Office
- Team Building
- Active Listening Skills
- Ability to Multitask
- Attention to Detail
- Critical Thinking
- Diversity Awareness
- Leadership
- Problem Solving
- Self Motivation
- Trustworthiness
- Business Efficiency
- Time Management
- Painting
- Cultural Activities
- Drawing Skills
- Adaptability
- Decision Making Skills
- Success Driven Person
Hobbies and Interests
- Painting
- Travelling
- Listening to music
Languages
English
Personal Information
- Place of Birth: Uttar Pradesh
- Date of Birth: 02/10/67
- Nationality: Indian
Timeline
Director-HOTELS
SELF EMPLOYED
08.2011 - Current
GENERAL MANAGER
CROSSROAD HOTELS
10.2008 - 06.2011
GENERAL MANAGER
QUTUB RESIDENCY HOTEL
01.1999 - 08.2008
MANAGER, F&B
ELLA-BISTRO OWNED BY J.J. VALLAYA
01.1997 - 01.1999
MANAGER- RESTAURANT
LOTUS TOURS AND TRAVELS
01.1995 - 01.1997
RESTAURANT MANAGER
ALFA ASSOCIATES
03.1993 - 01.1995
EXECUTIVE SALES-REAL ESTATE
ALFA ASSOCIATES , CONNAUGHT PLACE
01.1990 - 01.1993
EXECUTIVE- ADVERTISEMENT SALES
THINK COMMUNICATIONS ,LUCKNOW
11.1988 - 01.1990
Bachelor of Commerce (HONOURS) - Commerce
HANSRAJ COLLEGE
ST JOHNS SCHOOL -
ST JOHNS SCHOOL
Diploma in Painting & Sketching - Sketching
SCHOOL OF ARTS
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