Puneet Bisht
Delhi
Summary
With over 14 years of experience, consistently driving revenue growth, expanding market share, and leading high-performing teams. Expertise in sales, marketing, and franchise management with a strong track record of success in developing and executing strategies, optimizing retail models, and building strong relationships with customers and franchisees. Excels at analyzing market trends, identifying opportunities, and implementing effective solutions to drive business growth. Background in market research, customer relationship management, and team leadership further enhances ability to deliver results.
Overview
16
16
years of professional experience
Work History
Franchise Operations Manager
Reliance Retail Limited
06.2024 - Current
- Ideating and launching new retail stores and develop retail model of Franchise stores by giving them entrepreneurial opportunity through our retail business model
- Led all aspects of the franchise expansion process, including market research and identification, site selection and negotiation, contract management, and store setup
- Collaborating with internal teams to provide comprehensive support to new franchisees during the onboarding process, including training programs, operational guidance, marketing initiatives for overall business success
- Aligned key distributors across regions, optimizing the primary billing process
- Developing and executing strategies to increase franchise profitability
- Monitoring and analyzing franchise performance metrics
- Ensuring consistent implementation of brand standards across all franchises
Retail Promoter Manager
New Spice Solutions Pvt. Ltd.
01.2023 - 06.2024
- Responsible for retail excellence of all promoter outlets through footfall driving activities
- Preparing and submit sales reports, forecasts & documents as required, in a timely & accurate manner
- Ensuring promoter grooming, knowledge & Skill enhancement (Attendance + Training + Offer & Scheme Knowledge) along with hiring of promoters
- Ensuring proper availability of Demo, Dummy & POSM material in the stores with brands coordination
- Engagement with all brands for real-time knowledge of all customer & retailer offers and proper communication to the promoters team & partners for same through communication channels
- Proficiently driving affordability in the respective zone (Brand EMI Schemes)
- Led distributor alignment initiatives to boost primary billing efficiency
- Improved billing accuracy, reducing discrepancies and enhancing financial performance
Area Sales Executive
Samsung Mobile (Quess Corp)
09.2017 - 01.2023
- Driving business growth in assigned territory by delivering on budgeted sales objectives on a continuous basis through effective dealer relationship management, distributor management, inventory management
- Building a strong relationship with the local distributor, retailers and local regulatory bodies to driving the business in the assigned territory - secondary and tertiary sales (ensuring the right mix of category and channel)
- To drive the visibility program in the market: ensuring in-shop display and driving BTL activities
- Ensuring promoter grooming, knowledge & Skill enhancement (Attendance + Training + Offer & Scheme Knowledge) along with hiring of promoters
- Ensuring proper availability of Demo, Dummy & POSM material in the stores with brands coordination
Master Samsung Experience Consultant
Samsung Mobile
04.2015 - 08.2017
- Drive store revenue by satisfying customers with related purchases to complete selections
- Contributed to sales growth by upselling products and services based on individual customer requirements
- Dealing with walk-in customers of the outlets
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Shop Sales Executive
LG Mobile
09.2014 - 03.2015
- Conducted hands-on product demonstrations, allowing customers to experience device features firsthand before making a purchase decision
- Preparation of Sales & Stock Reports on daily basis
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Delivered exceptional customer service, going above and beyond to assist clients in finding the perfect mobile solution for their needs.
Shop Floor Associate
Sony Mobile
09.2013 - 09.2014
- Conducted hands-on product demonstrations, allowing customers to experience device features firsthand before making a purchase decision
- Preparation of Sales & Stock Reports on daily basis
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Delivered exceptional customer service, going above and beyond to assist clients in finding the perfect mobile solution for their needs.
Samsung Experience Consultant
Samsung Mobile
09.2012 - 09.2013
Senior Sales Executive
LG Mobile
08.2010 - 08.2012
Shop Retail Executive
Sony Ericsson Mobile
02.2009 - 02.2010
Education
MBA - Sales And Marketing
Sikkim Manipal University
Delhi12.2011
Skills
- Franchise Expansion
- Business Growth Expertise
- Operational Efficiency Management
- Analytical Problem-Solving
- Client Relationship Management
- Collaborative Team Management
- Team Coordination
- Strategic Sales Planning
Languages
English
Hindi
Timeline
Franchise Operations Manager
Reliance Retail Limited
06.2024 - Current
Retail Promoter Manager
New Spice Solutions Pvt. Ltd.
01.2023 - 06.2024
Area Sales Executive
Samsung Mobile (Quess Corp)
09.2017 - 01.2023
Master Samsung Experience Consultant
Samsung Mobile
04.2015 - 08.2017
Shop Sales Executive
LG Mobile
09.2014 - 03.2015
Shop Floor Associate
Sony Mobile
09.2013 - 09.2014
Samsung Experience Consultant
Samsung Mobile
09.2012 - 09.2013
Senior Sales Executive
LG Mobile
08.2010 - 08.2012
Shop Retail Executive
Sony Ericsson Mobile
02.2009 - 02.2010
MBA - Sales And Marketing
Sikkim Manipal University
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