PUNEET GAUTAM
Lucknow,India
Summary
Experienced professional with focus on commercial and operational management. Drive business growth through strategic planning and streamlined processes. Deliver results by leveraging keen analytical skills, team leadership, and commitment to continuous improvement.
Overview
6
6
years of professional experience
Work history
Commercial and operations section manager
Marks & Spencer
mohali, India
2023.03 - Current
- Enhanced customer satisfaction through prompt resolution of complaints.
- Formulated growth strategies that significantly contributed to revenue generation.
- Optimised team operations by implementing new working methods.
- Facilitated staff training, improving overall customer service quality.
- Resolved minor technical issues swiftly to prevent workflow delays.
- Coordinated strategic planning to streamline workflow procedures.
Supervisor
Lulu hypermarket
Lucknow, India
2022.06 - 2023.02
- Delegated tasks appropriately, achieved balanced workload among team members.
- Managed daily operations to increase productivity.
Customer service assistant
pantaloons aditya birla fashion and retail limited
Lucknow, India
2019.09 - 2022.05
- Communicated effectively with colleagues to ensure seamless service delivery.
- Improved efficiency at checkout by mastering POS system operations quickly.
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Utilised product knowledge effectively whilst assisting customers with purchases decisions.
Education
Diploma of Education -
Maharaja Agrasen Himalayan Garhwal University
Pauri GarhwalDiploma -
S V P Inter college
LucknowSkills
- Customer satisfaction improvement
- Performance metrics tracking
- People development
- Staff training facilitation
- Team communication
Languages
English
Upper intermediate
Hindi
Upper intermediate
Affiliations
Traveling
Photography
Gardening
References
References available upon request.
Timeline
Commercial and operations section manager
Marks & Spencer
2023.03 - Current
Supervisor
Lulu hypermarket
2022.06 - 2023.02
Customer service assistant
pantaloons aditya birla fashion and retail limited
2019.09 - 2022.05
Diploma of Education -
Maharaja Agrasen Himalayan Garhwal University
Diploma -
S V P Inter college