Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
PUNEET GAUTAM

PUNEET GAUTAM

GURGAON

Summary

Dynamic Regional Operations Manager at CRANK TECHNOLOGIES with a proven track record in operational efficiency and budget monitoring. Spearheaded initiatives that achieved significant cost savings while enhancing team collaboration and performance management. Expert in strategic planning and employee training, driving impactful results in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Regional Operations Manager

CRANK TECHNOLOGIES
GURGAON
08.2022 - Current
  • Managed daily operations and ensured compliance with company policies.
  • Oversaw regional team performance and provided guidance for process improvements.
  • Coordinated logistics and supply chain activities across multiple locations.
  • Developed training programs to enhance staff skills and operational efficiency.
  • Analyzed operational data to identify trends and streamline processes effectively.
  • Facilitated communication between departments to improve workflow and collaboration.
  • Supported budget management by monitoring expenditures and resource allocation.
  • Oversaw hiring process for new employees in order to ensure compliance with company standards.
  • Developed training programs designed to enhance employee knowledge of operational processes and procedures.
  • Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
  • Conduct routine maintenance, repairs, and inspections of vehicles used by government agencies (Ministry of Consumer Affairs, Food and Public Distribution, Ministry of Micro, Small & Medium Enterprises (MSME), Ministry of Railways, Ministry of Tourism).
  • Networked with other businesses and customers to increase sales opportunities and contacts.
  • Managed financial operations, ensuring fiscal responsibility, and maintaining profitability during periods of economic uncertainty.
  • Achieved significant cost savings by renegotiating contracts and optimizing resource allocation.
  • Expanded the company's digital footprint and customer engagement through strategic online marketing campaigns.
  • Oversee day-to-day business operations, logistics, and vendor partnerships.
  • Lead daily operations of service centers across regions; ensure smooth workflow, cost control, and process adherence.

NATIONAL SALES OPERATIONS MANAGER

VEHICLE CARE
GURGAON
08.2021 - 07.2022
  • Develop and implement sales operations strategies aligned with the company's goals.
  • Support annual sales planning, including territory design, quota setting, and forecasting.
  • Streamline workflows to improve sales efficiency.
  • Implement CRM best practices, and monitor usage across teams.
  • Measure KPIs such as revenue growth, conversion rates, and pipeline health.
  • Provide sales teams with training, tools, and resources.
  • Coordinate cross-functional teams (marketing, finance, logistics) to support sales efforts.
  • Manage national sales budgets and expenses.
  • Ensure compliance with company policies and industry regulations.
  • Partner with leadership to develop data-driven go-to-market plans.
  • Drive CRM adoption and best practices, ensuring real-time, accurate data.
  • Foster a culture of high performance, accountability, and collaboration.
  • Spearheaded sales operations strategy that drove 20% year-over-year revenue growth across all regions.
  • Recognized by leadership for driving seamless collaboration across marketing, finance, and logistics.
  • Improved CRM adoption to 95%+, ensuring clean, actionable data for leadership decisions.

Business Development, Planning And Strategies

GAADIZO
GURGAON
09.2019 - 08.2021
  • Identified and onboarded strategic partners (fleet owners, insurance companies, and aggregators like Zoomcar, Revv, United Facilities, and Eco Car Rentals) to grow service volumes.
  • Negotiated partnerships with corporate clients and B2B accounts, increasing workshop footfall by 25%–30%.
  • Designed and executed targeted service campaigns (free check-ups, seasonal offers, and AMC packages) to boost revenue.
  • Implemented dashboards to track key metrics, including customer inflow.
  • Launched loyalty programs and retention campaigns, improving the repeat customer rate by 25%.
  • Collaborated with dealerships and third-party garages to expand service coverage.
  • Successfully signed 5 or more corporate contracts for fleet maintenance.
  • Increase signup and conversion of workshop partners by seeking new acquisition channels and sources.
  • Reduced operational overhead through process standardization.
  • Ran city-wide “Free Check-up Camps” and seasonal service drives to attract new customers.

City Operation Manager

REVPRO TECHNOLOGIES (PITCREW)
GURGAON
06.2016 - 08.2019
  • Manage day-to-day operations across all service centers, ensuring a smooth workflow and adherence to OEM standards.
  • Monitor bay utilization, technician productivity, and TAT (turnaround time) to meet KPIs.
  • Drive service revenue growth through upselling, cross-selling, and AMC package sales.
  • Ensure on-time vehicle delivery, and maintain exceptional service quality.
  • Plan and execute city-level service campaigns and check-up camps.
  • Analyze operational bottlenecks, and roll out process improvements to reduce costs.
  • Ensure proper inventory planning to avoid delays due to parts unavailability.
  • Introduce value-added services to enhance convenience.
  • Build partnerships with fleet operators, corporate clients, and aggregators to increase workshop footfall.
  • Own P&L responsibility for the city, and deliver on revenue, gross margin, and profitability targets.
  • Lead, mentor, and inspire multi-level teams: Service Advisors, Floor Controllers, Technicians, and Workshop Managers.
  • Planning and controlling change.
  • Review and approve all operational invoices, and ensure they are submitted for payments.
  • Communicate customer issues with the operations team and advise on ways to improve the customer experience, including resolving problems and complaints.

Service Advisor

BALTIC HYUNDAI
FARIDABAD
11.2014 - 03.2016
  • Listen to customer concerns, symptoms, and service requests, asking relevant questions to clarify.
  • Capture accurate vehicle history, model, mileage, and usage to help diagnose issues.
  • Road test or inspect with a technician where needed to confirm customer complaints or symptoms.
  • Prepare detailed estimates covering parts, labor, and any additional recommended services.
  • Record all authorized jobs in job cards/work orders with correct codes (Hyundai OEM, warranty, etc.).
  • Explain to customers what services are needed, why, and alternative options, following Hyundai OEM guidelines.
  • Get customer approvals before proceeding, being transparent about costs, warranties, and service times.
  • Monitor job progress, follow up on delays, and update customers on any changes.
  • Review the invoice and work order with the customer, ensuring clarity on what was performed and why.
  • Be aware of current promotions and service campaigns from Hyundai to offer value to customers.
  • Ensure warranty repairs are documented appropriately, and adhere to
    Hyundai's prescribed procedures.

Trainee Engineer

BALTIC HYUNDAI
FARIDABAD
07.2014 - 11.2014
  • Assisted in routine maintenance services (oil change, filter replacement, wheel balancing, brake inspection).
  • Observed and supported technicians in troubleshooting mechanical and electrical issues.
  • I learned the use of workshop tools, diagnostic scanners, and job card preparation.
  • Understood the workflow of the service department: vehicle check-in, job allocation, quality check, and final delivery.
  • Learned about OEM service schedules, warranty processes, and spare parts management.
  • Learned how to prepare estimates, invoices, and maintain proper documentation.
  • Supported service advisors in vehicle reception and explaining service jobs to customers.
  • 🏆 Successfully completed 5 months of hands-on training, gaining exposure to over 300+ vehicle service jobs.

Quality Control Engineer

JBM GROUP
FARIDABAD
02.2013 - 01.2014
  • Conducted inspections of incoming and outgoing materials for quality compliance.
  • Developed and maintained quality control procedures and documentation standards.
  • Collaborated with production teams to identify and resolve quality issues.
  • Utilized testing equipment to assess product reliability and performance.
  • Assisted in training staff on quality standards and inspection techniques.
  • Implemented corrective actions for non-conforming products during evaluations.
  • Coordinated with suppliers to ensure quality materials meet specifications.
  • Performed visual inspections on incoming materials to verify conformance with established standards.
  • Developed and implemented quality control procedures to ensure production met customer specifications.
  • Worked closely with operations personnel in order to understand their needs and requirements for quality assurance.
  • Conducted tests on product samples and recorded results.
  • Performed quality control inspections at customer sites to determine alignment with safety regulations.
  • Investigated or reported questionable test results.
  • Maintained lab cleanliness and safety standards.
  • Calibrated, validated or maintained laboratory equipment.
  • Performed visual inspections of finished products.
  • Identified quality problems and recommended solutions.
  • Received and inspected raw materials.

Education

High School Diploma - Mechanical Engineering

KALPANA CHAWLA INSTITUTE OF ENGINEERING
HISAR
05-2012

Intermediate Certificate - SCIENCE

BOHRA PUBLIC SCHOOL
FARIDABAD
03-2009

Skills

  • Operations management
  • Budget monitoring
  • Vendor management
  • Team collaboration
  • Performance management
  • Standard operating procedures
  • Operational efficiency
  • Sales strategies
  • Budgeting and cost control
  • Teamwork
  • Process improvement
  • Employee training
  • Strategic planning

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Regional Operations Manager

CRANK TECHNOLOGIES
08.2022 - Current

NATIONAL SALES OPERATIONS MANAGER

VEHICLE CARE
08.2021 - 07.2022

Business Development, Planning And Strategies

GAADIZO
09.2019 - 08.2021

City Operation Manager

REVPRO TECHNOLOGIES (PITCREW)
06.2016 - 08.2019

Service Advisor

BALTIC HYUNDAI
11.2014 - 03.2016

Trainee Engineer

BALTIC HYUNDAI
07.2014 - 11.2014

Quality Control Engineer

JBM GROUP
02.2013 - 01.2014

High School Diploma - Mechanical Engineering

KALPANA CHAWLA INSTITUTE OF ENGINEERING

Intermediate Certificate - SCIENCE

BOHRA PUBLIC SCHOOL

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