Puneet Gouda

Major Incident Manager at DXC Technologies specializing in ITIL best practices and root cause analysis. Enhanced incident management processes and developed impactful data visualizations using Power BI. Strong analytical skills and SQL development expertise contribute to effective process monitoring and troubleshooting.

• ITIL certification from HPE University and Udemy (V4)
• Power Bi and Advance SQL from Skill India.

• Attended NSS National adventure camp Manila, Himachal Pradesh as a representative of Karnataka
• Attended NSS National leadership camp held at Dharawad

Ahold Delhaize is one of the leading retail companies in the US and UK, operating several well-known brands like Giant Company and Food Lion. DXC Technology provides full support for both production and development operations. Incident management is a critical process in this project, involving coordination between users, employees, and store operators. We handle incidents by identifying root causes and focus primarily on the monitoring of critical system pages to ensure smooth operations and quick resolutions.

Awarded 'The best Debater' two times at the state level, Participated in state and national level drama festivals and seminars

The information in this resume is true and accurate to the best of my knowledge. Unless otherwise specified, all the projects, roles, and achievements listed here reflect my individual contributions. Some details may have been generalized or anonymized to protect confidentiality agreements with previous employers and clients.

English: C2 Proficient, Hindi: C1 Advanced, Kannada: C2 Proficient

Ahold Delhaize is one of the leading retail companies in the US and UK, operating several well-known brands like Giant Company and Food Lion. DXC Technology provides full support for both production and development operations. Incident management is a critical process in this project, involving coordination between users, employees, and store operators. We handle incidents by identifying root causes and focus primarily on the monitoring of critical system pages to ensure smooth operations and quick resolutions.

Awarded 'The best Debater' two times at the state level, Participated in state and national level drama festivals and seminars

The information in this resume is true and accurate to the best of my knowledge. Unless otherwise specified, all the projects, roles, and achievements listed here reflect my individual contributions. Some details may have been generalized or anonymized to protect confidentiality agreements with previous employers and clients.