PUNEET KUKRETI
New Delhi,DL
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
5
5
years of professional experience
Work History
Application Support Specialist (Back End Process)
PI Softek LTD
Noida, UP
01.2022 - Current
- Installed, configured and provided ongoing configuration management for 50 custom applications.
- Mentored junior team members, contributing to their professional growth and overall team success.
- Conducted and supported implementation delivery with client and internal departments.
- Used Salesforce to track, maintain and update trouble tickets.
- Proved successful working within tight deadlines and fast-paced environment.
- Installed, configured and maintained computer systems and network connections.
- Proven ability to learn quickly and adapt to new situations.
System Support L2 Engineer
Infiniminds Private Limited
Gurgaon, HR
08.2021 - 05.2022
- Responded to customer inquiries and provided technical assistance over phone and in person.
- 'Managed over 30 customer calls per day or Increased sales by 10%
- Tested new software and hardware prior to deployment.
- Communicated with stakeholders to share critical technical information and deliver project updates.
- Maintained response times to support business continuity.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
System Support Engineer
Nityo InfoTech Services Pvt. Ltd.
06.2019 - 08.2021
- Delivered comprehensive application and software support to key corporate clients
- Installed and maintained hardware and computer peripherals to store tangible components
- Configured security settings and granted system access to groups and individuals.
- Resolved issues related to operational components for LAN, WAN and voice systems.
Education
Master of Computer Applications (MCA) -
Jamia Hamdard
New Delhi, DL2018
Bachelor of Computer Applications (BCA) -
Jamia Hamdard
New Delhi, DL2015
Senior Secondary (XII) -
CBSE Board (Sardar Vallabh Bhai Patel School)
New Delhi, DL2012
Senior Secondary (X) -
CBSE Board (Sardar Vallabh Bhai Patel School)
New Delhi, DL2009
Skills
- Active directory
- Microsoft Windows and Office
- SQL
- Networking
- Systems Maintenance
- Technical Support
- Technical Troubleshooting
- Issue and Resolution Tracking
- System optimization
- Access Management Software
- System monitoring
Accomplishments
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Application Support Specialist (Back End Process)
PI Softek LTD
01.2022 - Current
System Support L2 Engineer
Infiniminds Private Limited
08.2021 - 05.2022
System Support Engineer
Nityo InfoTech Services Pvt. Ltd.
06.2019 - 08.2021
Master of Computer Applications (MCA) -
Jamia Hamdard
Bachelor of Computer Applications (BCA) -
Jamia Hamdard
Senior Secondary (XII) -
CBSE Board (Sardar Vallabh Bhai Patel School)
Senior Secondary (X) -
CBSE Board (Sardar Vallabh Bhai Patel School)
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