Puneet Kumar
Delhi,DL
Summary
Experienced Computer Systems Analyst with a proven track record in analyzing and improving computer systems for efficiency and effectiveness. Proficient in evaluating user needs, designing solutions, and implementing software and hardware upgrades. Skilled in conducting system audits, troubleshooting issues, and recommending improvements to enhance performance and security.
Overview
6
6
years of professional experience
Work History
System Analyst
Nutech Services
Delhi
08.2022 - Current
- Troubleshot program and system malfunctions to restore normal functioning.
- Resolved escalated issues from help desk personnel related to system functionality.
- Deployed updates or patches to existing systems in order to maintain optimal operation levels across all environments.
Oye Chinese
OWN Buisness
Delhi
11.2018 - 05.2022
- Introduced innovative methods for streamlining workflow processes within the hotel premises.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Resolved customer complaints quickly and efficiently while ensuring satisfaction.
- Built and maintained productive relationships with employees.
Education
BBA -
JIMS University
Delhi09-2018
High School Diploma -
Sarvodaya Vidhalaya
Bhajanpura, Delhi03-2014
Skills
- Data extraction
- Tools customization
- Virtual reality
- Business process analysis
- Service-oriented architecture
- Data warehousing
Languages
Hindi
First Language
Hindi
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Punjabi
Advanced (C1)
C1
Timeline
System Analyst
Nutech Services
08.2022 - Current
Oye Chinese
OWN Buisness
11.2018 - 05.2022
BBA -
JIMS University
High School Diploma -
Sarvodaya Vidhalaya
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