Hi, I’m
Puneet Malhotra
GM Operations (F&B)
New Delhi
Summary
Experienced Food & Beverage general manager with 20 years in optimizing operational workflows for enhanced efficiency. Skilled in leading teams to improve customer satisfaction through strategic menu adjustments and effective collaboration with kitchen staff. Committed to upholding high food safety standards while fostering client loyalty. Proven track record in balancing cost management with culinary excellence.
Overview
25
years of professional experience
3
Languages
Work History
Lord of The Drinks, Nirman Vihar
General Manager
03.2025 - Current
Job overview
- Roles and Responsibilities included establishing a deft and streamlined process for daily operations.
- Staff management including hiring and training new employees, ensuring the team operates cohesively and efficiently.
- Ensuring customer satisfaction, with 80% client retention, a strong demographic of regular diners was established.
- Inventory management was also overseen with the goal of upholding and improving quality standards whilst reducing operational and food costs as a result of a revised operational plan.
- The revisions in operations also included contemporizing and upgrading the menu with consumer trends in mind.
- Oversaw the marketing team with a collaborative approach, ensuring the conversion of inquiries to diners.
- Therefore creating an environment that consistently reported financial growth.
Doodle’s Garden, Punjabi Bagh (A Unit of DRDG Hospitality)
Director (Food & Beverage)
08.2020 - 02.2025
Job overview
- Managing the daily operations of the restaurant involving a broad range of responsibilities, including overseeing staff management, engaging with customers, fostering corporate partnerships, efficiently allocating resources, ensuring quality control, and driving sales performance.
Ace Of Clubs, Chandigarh
General Manager (Operations)
02.2018 - 03.2020
Job overview
- During my time managing a restaurant, I was responsible for a range of crucial tasks. One key aspect was staff management, where I handled hiring, training, and supervising the team. I also prioritized customer interactions by creating a welcoming atmosphere and addressing any feedback we received.
- Establishing corporate partnerships was another important responsibility that helped enhance the restaurant's reputation. I ensured effective resource management by keeping operations within budget through careful inventory monitoring. Maintaining high standards for food and service through quality control was essential. Additionally, I engaged in strategic planning and marketing to boost sales and ensure the restaurant's financial health. Each of these elements played a critical role in the successful management and growth of the restaurant.
Hotel Qutub Residency (Multiple Outlets- Days of Raj, Route 04, Istanbul)
Group General Manager
06.2013 - 01.2018
Job overview
- Responsible for the performance, profit and loss, compliance, management and communication for all outlets. In charge of the day-to-day operations across Delhi and Gurgaon ensuring profitability and supervising all aspects of the kitchen including but not limited to menu planning, monitoring food production, maintaining health and safety protocols. Building partnerships and implementing loyalty programs for room sales, alongside working on online booking optimization. Whilst keeping a check on occupancy rates, ADR (average daily rate) and revenue per available room.
Trinity Hotels & Resorts Pvt. Ltd.
F&B and Marketing Manager
12.2010 - 05.2013
Job overview
- Responsible for running the Hotel/Restaurant independently ensuring a smooth, consistent and profitable flow of business and customer satisfaction. Achieving sales targets along with framing & implementing marketing strategies aimed at increasing revenue. Managing human resources, staff recruitment, scheduling, and training. Assuring qualitative consistency, profitability and supervising all aspects of kitchen management from menu planning to monitoring food production, upholding safety and hygiene standards.
Chaser Hospitalities Ltd. (Barrio Fiesta)
Restaurant Manager
05.2009 - 11.2010
Job overview
- Ensure profitability by revising costs alongside client satisfaction maintaining steady business. Responsible for revamping BOH operations for optimal food quality, steady sanitation and attractive up to standards presentation. Giving hands-on training to new hires solidifying an efficient and competent team. Also built strong corporate relationships leading to an influx of business for corporate events such as seminars.
Hotel Park Plaza, Gurugram
Assistant Manager (Marketing and F&B)
03.2004 - 04.2009
Job overview
- Responsible for keeping track of all meetings with clients, supervising a team of 7 including RSE/RMT/a Jr. Manager. Building strong client relations, ensuring satisfaction and stronger marketability. Conducting market research and collecting data on contemporary trends.
Hotel Tajman Singh, Jaipur
Industrial Trainee
03.2003 - 01.2004
Job overview
- Gained hands-on experience in hotel operations, including front office management, housekeeping, food and beverage service, and guest relations. Developed customer service skills, learnt industry standards, and understood workflow efficiency in a dynamic environment. Additionally, gained insights into teamwork, problem-solving, and maintaining high-quality service to enhance guest satisfaction.
Lacoste, Delhi
Store Manager
09.2000 - 02.2003
Job overview
- Key responsibilities included opening branches across India with full executive responsibility. Alongside direct customer interaction to ensure the resolution of all queries and complaints, handling customer escalations effectively & efficiently.
Education
Shaheed Bhagat Singh College, Delhi University
Bachelor’s from Commerce
Narsee Monjee College of Commerce and Economics
MBA from Marketing
IHM Pusa, New Delhi
Bachelor’s from Hotel Management
Modern SchoolNew Delhi
Higher Secondary (Class XII)
Skills
Front and back-end hospitality expertise
Budgeting and cost control
Supervisory skills development
Safety and quality assurance
Outstanding guest service
Growth strategies for profitability
Operations management across outlets
Hiring processes and techniques
Event management proficiency
Menu optimization skills
Waste management practices
Conflict resolution techniques
Sales acumen
CRM systems knowledge
POS system proficiency
Customer loyalty initiatives
Satisfaction enhancement strategies
Client interaction skills
Leadership capabilities in teams
Building effective teams
Training and development programs
FSSAI compliance knowledge
Team Building
References
References available on request, kindly contact for the same.
Timeline
General Manager
Lord of The Drinks, Nirman Vihar
03.2025 - Current
Director (Food & Beverage)
Doodle’s Garden, Punjabi Bagh (A Unit of DRDG Hospitality)
08.2020 - 02.2025
General Manager (Operations)
Ace Of Clubs, Chandigarh
02.2018 - 03.2020
Group General Manager
Hotel Qutub Residency (Multiple Outlets- Days of Raj, Route 04, Istanbul)
06.2013 - 01.2018
F&B and Marketing Manager
Trinity Hotels & Resorts Pvt. Ltd.
12.2010 - 05.2013
Restaurant Manager
Chaser Hospitalities Ltd. (Barrio Fiesta)
05.2009 - 11.2010
Assistant Manager (Marketing and F&B)
Hotel Park Plaza, Gurugram
03.2004 - 04.2009
Industrial Trainee
Hotel Tajman Singh, Jaipur
03.2003 - 01.2004
Store Manager
Lacoste, Delhi
09.2000 - 02.2003
Shaheed Bhagat Singh College, Delhi University
Bachelor’s from Commerce
Narsee Monjee College of Commerce and Economics
MBA from Marketing
IHM Pusa, New Delhi
Bachelor’s from Hotel Management
Modern School
Higher Secondary (Class XII)