PUNEET MANOCHA
Team Leader Sales
Delhi,Delhi
Summary
To work in healthy & professional environment, to work towards the organizational goals and perform to the best of my abilities by making optimum use of my work ethics and skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Hdfc Bank
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Recognized and resolved compound problems that effected upper-level management and business initiatives.
- Shaped sales approaches to individual clients, facilitating relationships with customers and driving revenue.
- Outperformed revenue targets by effectively applying sales techniques.
- Utilized multiple marketing strategies to improve profitability.
Team Leader
PolicyBazaar.com
Delhi
12.2015 - 11.2022
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Graduate in B.A Economics Honours - Economics
SLC Regular College
Delhi 04.2007 - 07.2010
12th with Commerce stream -
Laxmi Public School
Delhi 04.2006 - 03.2007
10th -
Laxmi Public School
Delhi 04.2004 - 03.2005
Skills
My strength includes positive attitude, sincerity towards my profession and ability to learn new thingsundefined
Accomplishments
- First division in first & second year consecutively while pursuing graduation
- 2nd Division overall in graduation Economics (H)
- Increased revenue/ sales for the company then promoted as SME in Policybazaar.com
Job Description
Create an inspiring team environment with an open communication culture
Set clear team goals, motivate team members
Delegate tasks and set deadlines
Oversee day-to-day operation, monitor team performance and report on matrix
Discover training needs and provide coaching
Listen to team members' feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Suggest and organize team building activities
Personal Information
- Religion: Punjabi
- Date of Birth: 09/23/89
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Father's Name
Mr. Narender Kumar Manocha
Timeline
Team Leader
PolicyBazaar.com
12.2015 - 11.2022
Graduate in B.A Economics Honours - Economics
SLC Regular College
04.2007 - 07.2010
12th with Commerce stream -
Laxmi Public School
04.2006 - 03.2007
10th -
Laxmi Public School
04.2004 - 03.2005
Hdfc Bank
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