Puneet Mehresh
Mr
Pune,Maharashtra
Summary
Dynamic project and technical leader with over 22 years of extensive experience in end-to-end software delivery, solution architecture, and cross-functional team management across diverse sectors, including NBFC, telecom, inventory, and industrial automation. Proven track record of enhancing service efficiency by 20-25%, achieving SLA compliance rates of 99.2%, and reducing incident resolution times by 30% through strategic process governance and automation initiatives. Expertise in overseeing major strategic program portfolios for prestigious global clients such as Jaguar Land Rover, British Telecom, and Siemens, with a strong focus on driving digital transformation and sustained business growth. Recognized for exceptional client relationship management, resource optimization, and a commitment to fostering team collaboration to align with organizational goals and deliver outstanding results.
Overview
24
24
years of professional experience
5
5
Certificates
Work History
Service Delivery Manager
Tata Consultancy Services
Pune
06.2010 - 12.2025
- Leading the Barclays US Consumer Bank portfolio, overseeing a $5–7M global service delivery operation with a 24×7 support model across India, Mexico, and the US. Directing an 86-member high-performing team across L1, L2, and Change Management functions, ensuring stable, compliant, and efficient application support.
- Key Responsibilities.
- Ensured consistent, high-level, and cost-effective service delivery and support operations through optimized service models and process improvements.
- Led end-to-end project execution with strategic planning, resource allocation, risk control, and stakeholder management.
- Analyzed internal and third-party systems to drive operational enhancements, increase reliability, and improve customer experience.
- Key Achievements.
- Delivered mission-critical initiatives on time, strengthening service performance, and client satisfaction.
- Achieved a 15% reduction in operational costs through targeted optimization and efficiency frameworks.
- Successfully transformed service delivery models, significantly improving service reliability, and organizational capability.
- Improved service quality, addressing client concerns promptly and professionally.
- Led cross-functional teams to achieve project goals on time and within budget.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Enhanced service delivery by developing and implementing efficient processes.
- Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Reduced turnaround time with effective resource allocation and task prioritization.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Planned and managed full development project lifecycles, from conception through final completion.
Development Team Lead
EXFO
Pune
03.2009 - 06.2010
- Developed and evaluated solution options to build consensus and drive quality solutions.
- Determined and implemented innovative and industry best practices using modern designs and tools.
- Created process and delivery improvements to reduce build cycle time.
Technical Associate
Tech Mahindra
Pune
11.2005 - 03.2009
- Developed comprehensive documentation for technical procedures, enhancing knowledge transfer among team members.
- Reduced downtime for clients through proactive maintenance and timely issue resolution.
- Participated in new technology rollouts, following mandated technical change procedures to maintain smooth transitions.
- Increased productivity by automating repetitive tasks using scripting languages.
Senior Software Engineer
IDS Infotech Limited
Chandigarh
03.2002 - 09.2005
- Enhanced software functionality by identifying and resolving complex technical issues.
- Regularly reviewed peers'' code contributions, offering constructive feedback to enhance overall product quality.
- Maintained comprehensive documentation of development work, facilitating knowledge sharing among team members.
Education
MBA - Project Management
Sikkim Manipal University
Pune, India03-2016
Postgraduate Diploma - Advance computing, information technology
CDAC
Thane, India10.1998
Bachelor of Engineering - Electronics and Communication Engineering
Sant Gadge Baba University
Amravati11.1997
Skills
Data Science ( Python, AI, NLP, Predictive Modeling )
Accomplishments
- Supervised team of 86 staff members.
- Achieved 98% uptime by converting monolithic web application into microservices for business tasks.
Certification
Scrum Master Certified : Designated as an SMC
Timeline
Service Delivery Manager
Tata Consultancy Services
06.2010 - 12.2025
Development Team Lead
EXFO
03.2009 - 06.2010
Technical Associate
Tech Mahindra
11.2005 - 03.2009
Senior Software Engineer
IDS Infotech Limited
03.2002 - 09.2005
MBA - Project Management
Sikkim Manipal University
Postgraduate Diploma - Advance computing, information technology
CDAC
Bachelor of Engineering - Electronics and Communication Engineering
Sant Gadge Baba University