Puneet Pal

• Oversee and motivate the team to achieve the goal.

• Monitoring and managing workflow or daily targets to assure timely delivery.

• Maintain the aging modules of insurance and patient, so that providers have clear picture of their financial

• Maintain the TAT in process like denial Management, Self pay Indexing, intake chart and ROI.

• Responds to clients on any process related queries and manage 1st and 2nd level escalations.

• Tracking and maintaining metrics for a variety of data includes attendance, productivity and quality.

• Develops processes to improve productivity and quality of the team.

• Supervise and train the probationers and develop good follow up skills and work ethics. • Participate in the new pilot projects and work towards proper transition of knowledge to team

• Handled new client implementation and transitions.

• Lead team analyst to do AR follow up, EMR chart release and keep MR in organized way. Managed day to day activities with the team.

Work towards the maintain process smoothness.

• Making calls to the insurance and follow up on denials and appeals submitted
• Constantly monitoring 90+ AR ageing
• Interaction with onshore team to fill the process gaps and maintain the process smoothness
• Resolve the team queries and helping them to achieve their target
• Target 40 claims per day

• Working on denials batches according to the denials
• Making appeal manually and submitting to the insurance carriers
• Making calls to insurance companies & investigate on the denied claims