PUNEET PAMAR
New Delhi
Summary
Highly motivated Subject Matter Expert (SME) with 5 years of experience supporting executive teams. Committed to exceeding customer expectations and driving continuous improvement to ensure top-tier satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Support
Cognizant
Gurgaon, India
12.2022 - 08.2024
- Functioned as internal Subject Matter Expert (SME) for product, assisting colleagues with daily tasks and troubleshooting issues.
- Responded to team support questions quickly to maintain work efficiency.
- Collaborated effectively with Quality team and Practice team to streamline processes and continually identify areas for improvement.
- Conducted weekly reviews of assigned cases, meticulously evaluating them against established quality framework to pinpoint potential areas of improvement.
- Maintained meticulous records by ensuring all necessary trackers were updated on timely basis.
- Meticulously monitored adherence to established SLA, ensuring consistent and reliable service delivery.
- Organized weekly reports detailing individual representative performance metrics which aided management in making informed decisions regarding team support and development.
Process Associate
Expertserv
Gurgram
08.2017 - 01.2024
- Engaged with customers to facilitate order needs and resolve issues.
SME
Concentrix
1 2022 - 12.2023
- Working with company leadership to define project objectives, processes, policies, procedures and rules
Senior Agent
Concentrix
Gurgram
01.2021 - 11.2022
- Streamlined content development and management processes by optimizing tools.
- Developed process documentation, including procedure manuals, user guides and job aids.
- Conducted daily process reviews to identify areas for improvement and increased efficiency
Education
Bachelor of Arts -
Motilal Nehru College
New Delhi, India12.2016
Skills
- Six Sigma (Yellow belt)
- Google Ads
- Amazon Ads
- Excel
- SEO Optimization
- Feed optimization
- DV360
- Team Support and Management
Certification
Six Sigma (Yellow belt)
Digital Marketing
Google Ads
Meta Ads
Dv360
SEO optimization
Branding and Brand Management
Additional Information
Motivated SME with 5 years of experience prospecting new clients. Adept at consulting with customers to find products to fit unique needs.Strategic Content Manager successful at cultivating brand identity with cohesive multi-channel strategies. Excels at overseeing teams, communities, and creative collateral for maximum results. Continuously seeks out opportunities to optimize content.
Timeline
Team Support
Cognizant
12.2022 - 08.2024
Senior Agent
Concentrix
01.2021 - 11.2022
Process Associate
Expertserv
08.2017 - 01.2024
SME
Concentrix
1 2022 - 12.2023
Bachelor of Arts -
Motilal Nehru College
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