Puneet Prakash
New Delhi
Summary
Seasoned Associate bringing hands-on experience in business operations and client management. Demonstrates adeptness at fostering strategic partnerships, streamlining processes, and enhancing operational efficiency. Strong communication skills with a knack for problem-solving and team collaboration. Previous work has resulted in improved customer satisfaction and significant process optimizations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cloud Success Associate
Insight India Pvt Ltd
New Delhi
04.2021 - Current
- I focused on Microsoft 365 and Azure customer relationship management, managed accounts, and collaborated with cross-functional teams to deliver exceptional results, and exceed customer expectations.
- Achieved cost-savings by developing functional solutions to problems.
- Completed routine maintenance and repair.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Technical Support Executive
Teleperformance
New Delhi
01.2019 - 04.2021
- Prior to that, I served as a Technical Support - Adobe SMB at Teleperformance. I’ve assisted Adobe Creative Cloud for SMB customers in renewing their monthly and annual licenses and helped them reach their potential to use the right services.
- Performed regular maintenance checks on customer systems to ensure optimal performance.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Supported customers with online billing, access, and account issues.
- Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
Associate Consultant
Endgate global Pvt. Ltd.
Bangalore
02.2016 - 12.2018
- Interacting with the clients directly to determine their needs, in order to provide products and services appealing to a larger market.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
Education
B.tech (Mechanical) - Mechanical Engineering
Jagannath Institute For Technology And Management
Parlakhemundi, Odisha07-2011
Intermediate(10+2) - Science
Bindeshwar Singh College
Danapur, Bihar06-2004
Matriculation -
D.A.V Public Schoool
Phulwari Shariff, Bihar05-2002
Skills
- Preparing reports
- Product knowledge
- Issue troubleshooting
- Program support
- Task prioritization
- Complex Problem-solving
- Team collaboration
- Project coordination
- Attention to detail
Certification
- Microsoft 365 Certified: Fundamentals(MS-900)
- Microsoft Certified: Security, Compliance, and Identity Fundamentals(SC-900)
- Microsoft Certified: Azure Fundamentals(AZ-900)
- AWS Certified Cloud Practitioner
Languages
Hindi
First Language
English
Advanced (C1)
C1
Odia
Elementary (A2)
A2
Timeline
Cloud Success Associate
Insight India Pvt Ltd
04.2021 - Current
Technical Support Executive
Teleperformance
01.2019 - 04.2021
Associate Consultant
Endgate global Pvt. Ltd.
02.2016 - 12.2018
B.tech (Mechanical) - Mechanical Engineering
Jagannath Institute For Technology And Management
Intermediate(10+2) - Science
Bindeshwar Singh College
Matriculation -
D.A.V Public Schoool
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