Puneet Shahwal
Area Operation Manager
Bhopal
Summary
Dynamic operations management professional with over 8 years of experience optimizing business processes and driving efficiency in last-mile and mid-mile delivery center management. Expertise in logistics coordination, budget management, and performance analysis complements a proven ability to enhance delivery strategies for B2C and B2B services. Recognized for strong leadership, adaptability, and reliability in fast-paced environments, fostering effective team collaboration and strategic planning to achieve high-impact results. Committed to delivering timely and cost-effective distribution solutions while continuously improving operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
2
2
Languages
Work History
Area Operations Manager
V2 Retail
09.2025 - Current
- Managed multiple Hub projects simultaneously while adhering to strict deadlines and budget constraints.
- Implemented best practices for sustainability within area operations, resulting in significant reductions in energy consumption and waste generation.
- Built a strong rapport with vendors, securing favorable terms for contracts and negotiations for outbounds.
- Achieved cost reduction by optimizing resource allocation and renegotiating supplier contracts.
- Improved overall operational efficiency by streamlining processes and implementing new systems.
Centre Operation Manager
DTDC Couriers & SUPPLY CHAIN SOLUTIONS
01.2023 - 01.2025
- Oversee daily hub operations, such as inward and outward inventory management, managing staff, ensuring customer service, SLA, audit, and overall hub management.
- - Streamlined operations, and improved efficiency.
- - Led training and development initiatives for the team.
Centre Operation Manager
Delhivery
09.2017 - 02.2023
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Centre Manager
First Flight Couriers
05.2015 - 08.2017
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
Education
MBA/PGDM - Marketing
William Carey University
Shillong06-2019
BCA - Computer Applications
Maharishi Mahesh Yogi Vedic Vishwavidyalaya
Jabalpur01.2016
Skills
Operational productivity improvement
Certification
Certificate Course in Computer Operations
Interests
Cricket, Singing, Computer Savvy
Timeline
Area Operations Manager
V2 Retail
09.2025 - Current
Centre Operation Manager
DTDC Couriers & SUPPLY CHAIN SOLUTIONS
01.2023 - 01.2025
Centre Operation Manager
Delhivery
09.2017 - 02.2023
Centre Manager
First Flight Couriers
05.2015 - 08.2017
BCA - Computer Applications
Maharishi Mahesh Yogi Vedic Vishwavidyalaya
MBA/PGDM - Marketing
William Carey University