Puneet Sharma
Hyderabad
Summary
Accomplished General Manager with extensive experience in customer experience management, operational training, and resort development.Managing large-scale events, and ensuring high standards of services and safety. Proven track record in leading teams to achieve guest satisfaction and financial targets. Expertise in rooms division, business analysis, and financial analysis honed through roles at Svenska Design Hotel & Sterling Holidays Resorts and other prestigious establishments. Adept at fostering teamwork, Strong leadership skills with a focus on talent acquisition, staff training, and motivation.
Overview
23
23
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Sr Operations Manager
Swenska Design Hotel
07.2024 - Current
- Ensures employees are treated fairly and equitably.
- Observes service behaviors of employees and providing feedback to individuals and or managers.
- Hires operations management team members who demonstrate strong functional expertise and entrepreneurial leadership to meet the business needs of the operation.
- Ensures that all operational are as have an atmosphere that is conducive to the overall guest experience.
- Reviews financial reports and statements to determine how Operations is performing against budget.
- Strives to maintain profit margins without compromising guest or employee satisfaction.
- Identifies operational challenges and facilitates the development of solutions to prevent re-occurrence.
- Keeps operations team focused on the critical components of operations to drive guest Satisfaction and the desired financial results.
- Achieving customer delight by providing customized services as per requirements.
- Quality Control, Health and Safety Management, CAPA(Corrective and Preventive action), devising SOP's, Coordinating with departmental Managers, Inter-departmental Liaison, MIS Reports.
- Cost Control Measures, Planning and Budgeting, Vendor evaluation and development & promotions.
General Manager
Sterling Holidays Resorts
05.2023 - 06.2024
- Worked as General Manager at Sterling Gangtok (Customer Experience Management ) May 2023 to June 2024.
- Executive Assistant Manager (Rooms Division & FNB Operations ) At Sterling PURI. Aug 2021 to Apr 2023.
- Executive Housekeeper (Rooms Division Front office & Housekeeping) at PURI July 2020 to August 2021.
- Executive Housekeeper (Rooms Division Front office & Housekeeping) at Munnar Nov 2018 to July 2020.
- The Thomos Cook India PVT Ltd , Fairfax Holdings Company.
- Sterling Munnar- Offerings splendid views of hills and lake all 135 rooms and cottages feature wooden paneling, and are equipped with modern facilities. A conference room at the property can be used for hosting business meets and team building activities. The resort has a multi-cuisine restaurant and bar having capacity of 120 covers , where guests can enjoy delectable Indian dishes and refreshing beverages.
- Sterling Puri - Spread over lush green 14 acres, Sterling Puri offers completely upgraded facilities to its guests. All 121 rooms and suites are fitted with modern, contemporary decor with touches of local ethos. The new upgraded swimming pool has a unique 3 tier levels with open to air Jacuzzi and an unobstructed view of the sea.The resort offers large scale of Banqueting for wedding and Mice events with 3 Indoor venues having capacity of 500 pax and a wedding lawn having the capacity of 800 Pax.The resort also offers local as well as international cuisines with 200 covers in its newly upgraded All Day Dining . Subuthi Spa at Sterling Puri offers both contemporary as well as Indian wellness therapies.
- Sterling Gangtok – Set a midst the orange orchards, overlooking the lush green mountains and a meandering river, Sterling Gangtok comes with 56 smartly furnished and spacious rooms that have teak wood flooring and private balconies offering a beautiful view of the valley.The Resorts Offers 3 Banqueting venues for Mice / Events and weddings having capacity of 600 Pax, All day dining with 120 covers along with Bar. Resort is also having Asia's Biggest Casino with in the premises of the Resort for their guests.
Executive Housekeeper (Room Division)
Country Inn & Suites By Carlson
01.2010 - 01.2018
- Worked with Country Inn & Suites By Carlson at New Delhi as Executive Housekeeper (Room Division ).
- Worked with Golkonda Hotels Resorts and Spa as Executive Housekeeper ( Pre Opening ).
- Worked with Radisson Blu Marina Hotel ,New Delhi as Asst. Manager Housekeeping (Pre-Opening ).
- Manages and coordinates all departmental team members in the various work assignments to ensure department is run efficiently and productively in providing excellence services to the guests and owners.
- Routinely inspect units and common areas to ensure they are in compliance with departmental standards.
- Successfully handled as Client Serving in the Hospitality Industry.
- Have successfully & efficiently handled the Housekeeping & Admin operations.
- Identifying & imparting appropriate training of the staff and supervisors.
- Handling preventive maintenance as well as developing cleaning schedules.
- Achieving customer delight by providing customized services as per requirements.
- Quality Control, Health and Safety Management, CAPA(Corrective and Preventive action), devising SOP's, Coordinating with departmental Managers, Inter-departmental Liaison, MIS Reports.
- Cost Control Measures, Planning and Budgeting, Vendor evaluation and development & promotions.
Asst Manager Housekeeping
Indus Palm Hotels and Resorts
01.2003 - 01.2010
- Worked with Indus Palm Hotels and Resorts, Hyderabad as Asst Manager Housekeeping.
- Worked with Elite Group of Luxury Hotels as Housekeeping Executive.(Pre Opening )
- Worked with Hotel Inter Continental The Grand, New Delhi as Housekeeping Supervisor ( Pre Opening )
- Worked with Habitat World at India Habitat Centre as Housekeeping Supervisor.
- Initiated pre opening activities of new hotel signed by the Hotel.
- Implement the housekeeping standards around the Hotel.
- Handled overall housekeeping operations of the hotel.
- Managed the operations of run as per Brand Standards.
- Inventory Management and control & Managing administration, Vendor management.
- Identifying & imparting appropriate training to the staff and supervisors.
- Handling preventive maintenance as well as developing cleaning schedules.
- Overseeing the activities of the housekeeping staff.
- Specifying the service standards regarding cleanliness, amenities and maintenance in rooms.
- Inspecting guestrooms on a regular basis.
- Handling preventive maintenance programs.
- Handling functions like staff briefings, creating the duty roster, shift management.
- Delivering high-value services to upscale clients for exalting their satisfaction levels.
- Conducting hygiene inspections; scheduling routine inspections of all housekeeping areas.
Education
MBA/P.G. Diploma - International Business
Symbiosis
PUNE, Maharashtra, India01.2007
P.G. Diploma - Hotel Management
Institute of Hotel Management, PUSA
New Delhi, India01.2002
Three years Degree - B.com (Graduation)
Delhi University
Delhi, India01.2000
Skills
Resort Development and Enhancement
Business and financial Analysis
Hotel sales and Revenue Generation
Guest Relations/Public Relations
Profit and Loss MIS Reports / Budget Accountability
Operations management
KPI tracking
Strategic planning
Employee coaching
Cost reduction
Certification
Actively taken part in the Blood Donation Camp.
References
- Santosh, PK, General Manager, santpk@yahoo.com, +919500174047, 9497720080, The Cresent GOA
- Ajai, Punj, Vice President, ajaipunj@hotmail.com, +91 9999980295, Sun Group of Hotels and Resorts
Timeline
Sr Operations Manager
Swenska Design Hotel
07.2024 - Current
General Manager
Sterling Holidays Resorts
05.2023 - 06.2024
Executive Housekeeper (Room Division)
Country Inn & Suites By Carlson
01.2010 - 01.2018
Asst Manager Housekeeping
Indus Palm Hotels and Resorts
01.2003 - 01.2010
P.G. Diploma - Hotel Management
Institute of Hotel Management, PUSA
Three years Degree - B.com (Graduation)
Delhi University
MBA/P.G. Diploma - International Business
Symbiosis