Puneet Sukhnani
Team Leader
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Team Lead
Teleperformance India
Jaipur
09.2022 - Current
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Technical Support Executive
Teleperformance India
Jaipur
02.2021 - 08.2022
- Supported customers with basic technical support for current and past software releases.
- • Assisted clients with general support for issues with Photoshop, Lightroom, Lightroom Classic, Dimension and other Adobe applications.
- • Escalated help desk tickets to Level 2 / Tier 2 support when outside the scope of L1/T1 technician support.
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Tracked KPIs and created continuous improvement plans.
- Analyzed and developed service goals for in-bound call center.
Quality Analyst
Mattsen Kumar
Jaipur
02.2019 - 02.2021
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and maintained quality assurance procedure documentation.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Edited, proofed and critiqued internal documents to improve clarity.
Education
Bachelors in Travel&Tourism Managements - Travel And Tourism
Suresh Gyan Vihar University
Jaipur 08.2015 - 04.2019
SENIOR SECONDARY EDUCATION - Science
India Overseas
Jaipur 04.2012 - 03.2014
Skills
Key performance indicators
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Team Lead
Teleperformance India
09.2022 - Current
Technical Support Executive
Teleperformance India
02.2021 - 08.2022
Quality Analyst
Mattsen Kumar
02.2019 - 02.2021
Bachelors in Travel&Tourism Managements - Travel And Tourism
Suresh Gyan Vihar University
08.2015 - 04.2019
SENIOR SECONDARY EDUCATION - Science
India Overseas
04.2012 - 03.2014
Similar Profiles
Sahil MoudgilSahil Moudgil
Customer Care Executive at Teleperformance IndiaCustomer Care Executive at Teleperformance India
Neha DangiNeha Dangi
Assistant Manager at Teleperformance IndiaAssistant Manager at Teleperformance India
Shahnawaz KhanShahnawaz Khan
Sr. Associate at Teleperformance IndiaSr. Associate at Teleperformance India