Saurabh Thakur

Cross Border Business - Ocean Freight

• Responsible for new business development of Ocean Freight for Cross Border Vertical in Delhivery.
• Generating 100+ containers m-o-m basis through new business development with gross margin of ~5%.
• Increasing client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
• Optimizing sales funnels by leveraging data-driven insights to refine targeting strategies and maximize conversion rates.
• Maintaining DSO within 30 days (within due date on time payments)

Cross Border Business - Express

• Led and Scale Cross Express Pan India including 2000+ retail and SME universe (Shipping to 220 countries via FedEx)
• Managed express business and contributed revenue of INR ~50 Cr PA with Gross margin of ~6%
• Trained and groomed team of 10 sales managers and senior associates.
• Expanded business operations by identifying and securing new market opportunities.
• Organised 10+ events for franchises in key potential cities to scale business.
• Strategic AOP plan for FY - volume and revenue estimation and P&L objective adherence.

Express Business

• Managed and Scaled BFSI vertical in Express B2C Segment with monthly revenue of INR 3 Cr with ~8 Lakhs shipment a month with Gross margin of ~30%.
• Onboarded and Handled key accounts like SBI Cards, RBL Bank, HDFC Bank, Manipal Group, Fincare etc in Delhivery.
• Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests.
• Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
• Strategic AOP plan for FY - volume and revenue estimation and P&L objective adherence.
• Conducted market research to identify potential customers and increase sales opportunities.
• Worked closely with finance department to ensure accurate billing procedures, reducing disputes and payment delays from clients.

Consumer to Consumer Business

• Part of the core team member of a consumer-to-consumer business.
• Launched franchisee model in North India region for Delhivery and onboarded more than 500 SME franchises responsible for generating revenue of INR ~2 Cr monthly.
• Provided crucial inputs to build product like Direct Delhivery and CL panel for SME franchisee clients.
• Implemented standardized operating procedures across all franchises to ensure consistency in service delivery.
• Collaborated with cross-functional teams to develop comprehensive support materials for franchisees.
• Ran various onground pilots including Mailroom services with co-working spaces including Wework, Smartworks and large enterprises like Puma, Royal enfield etc.

• Led the alternate delivery model for Delhivery for the entire North and West India region
• Handled the day to day activities of both the regions with respect to business development, operational efficiency, CPS, Merchant network and Service Levels of the company
• Managed key accounts and operation across North and West Region, acquired and activated 2500+ SME and Retail partners network for lastmile deliveries
• Reduced Cost per shipment of regions from Rs 15.50 to Rs 13.50 and built 10% flexible capacity to handle the lastmile network volume for Delhivery
• Mentored and groomed team of 10 associates and 5 interns.

• Responsible for overall business development, order generation, client management and relations all over the world.
• Participated in various exhibitions and represented the company to generate orders.
• Generated INR 30 Lakhs business from new client acquisition.

• Responsible for business development of Justdial product & services.
• Development and multiplying the target-oriented customer in the assigned area.
• Observed understanding of competition, market information and suggest a counter plan.
• Generated Rs 4.5 lacs business on an average monthly basis.

• Built professional relationships with sources- Chartered Accountants, Brokers, Architects, Builders, Contractors, employers both corporate and government departments.