Puneet Verma

Customer Handling.

• Reviewed existing processes, procedures for handling customers' inquiries, complaints regularly and identified opportunities for improvements where necessary.
• Assisted in training new staff members on proper protocols when dealing with customers or handling confidential information.

Stock management.

• Resolved discrepancies between actual inventories and computer-generated records.
• Created daily, weekly, monthly forecasts for future inventory needs based on sales trends.

Visual Merchandising

• Assisted with visual merchandising tasks including window dressing and floor changes.
• Created visual merchandising plans to maximize sales potential.

• Managed customer queries and streamlined the checkout process using Ginesys POS.
• Coordinated stock replenishment and maintained an organized store display.
• Supported stock audits and billing operations during peak hours.