Puneeta Gupta
Greater Noida
Summary
Versatile professional with 9+ years of experience across Customer Support, Aviation Supply Chain Operations, Sales, and Business Development. Proven expertise in inventory management, material forecasting, client lifecycle handling, and cross-functional coordination with global teams. Successfully reduced operational disruptions through supply chain improvements and consistently exceeded sales targets in high-growth edtech and B2B environments. Strong communicator with a track record of process optimization, stakeholder management, and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CUSTOMER SUPPORT OFFICER
RGBSI (Sub-con for Airbus India Pvt Ltd)
02.2021 - 04.2023
- Improved aircraft operational reliability by ensuring timely availability of spare parts, reducing aircraft out-of-service (AOG) events.
- Managed material planning, inventory control, and forecasting using dashboards and data-driven insights.
- Performed data analysis and root cause analysis to identify and resolve supply chain anomalies.
- Collaborated with global, cross-functional teams to implement process improvements and launch new initiatives.
- Maintained quality assurance documentation, SOPs, policies, and work instructions in compliance with standards.
SR. BUSINESS DEVELOPMENT EXECUTIVE
Unacademy
India
04.2021 - 02.2023
- Identified and developed new account opportunities, contributing to consistent revenue growth.
- Exceeded sales targets through new account penetration and territory expansion.
- Provided consultative sales support, ensuring high customer satisfaction and retention.
BUSINESS DEVELOPMENT EXECUTIVE
BYJU's Think & Learn Pvt Ltd
India
07.2020 - 03.2021
- Assessed client requirements and recommended customized learning solutions.
- Developed growth plans by identifying priority clients and service lines.
- Handled learners from onboarding to post-sale support, ensuring end-to-end satisfaction.
BUSINESS DEVELOPMENT EXECUTIVE
IndiaMART InterMESH Pvt Ltd
Noida
06.2018 - 03.2020
- Managed client accounts across the complete lifecycle including contracts, service delivery, and relationship management.
- Built strong industry relationships to maximize upselling and cross-selling opportunities.
- Delivered presentations to clients on products, services, and business solutions.
QUALITY ANALYST
Intelenet Global Services
Agra
12.2015 - 03.2018
- Maintained quality assurance procedures, documentation, and audit records.
- Conducted quality checks and process evaluations to identify improvement areas.
- Supported compliance initiatives and operational excellence programs.
Education
MBA - Marketing & HR
Swami Vivekananda University
Bachelor of Science -
Dr. B.R.Ambdekar university
Skills
- Customer Support & Client Management
- Aviation Supply Chain & Inventory Management
- Material Planning & Forecasting
- Account & Contract Management
- Process Improvement & Quality Assurance
- Data Analysis & Dashboard Reporting
- Sales Strategy & Business Development
- Cross-functional & Global Team Coordination
Certification
- Digital Marketing, Digital Vidya
- Search Engine Marketing, Google
Languages
- Hindi
- English
Timeline
SR. BUSINESS DEVELOPMENT EXECUTIVE
Unacademy
04.2021 - 02.2023
CUSTOMER SUPPORT OFFICER
RGBSI (Sub-con for Airbus India Pvt Ltd)
02.2021 - 04.2023
BUSINESS DEVELOPMENT EXECUTIVE
BYJU's Think & Learn Pvt Ltd
07.2020 - 03.2021
BUSINESS DEVELOPMENT EXECUTIVE
IndiaMART InterMESH Pvt Ltd
06.2018 - 03.2020
QUALITY ANALYST
Intelenet Global Services
12.2015 - 03.2018
MBA - Marketing & HR
Swami Vivekananda University
Bachelor of Science -
Dr. B.R.Ambdekar university