CRM
Puneeth A S
Bengaluru
Summary
Profile Summary 7.5 years' experience. I have a proven track record of being a dependable and a tactful leader. During my tenure I have worked on various projects which resulted in maximizing production. I have an excellent record of converting every customer into happy and also build a multi-disciplinary team and directing them to set targets within the given budget and schedules.
Education & Personal Details
Overview
8
8
years of professional experience
3
3
Languages
Work History
Assistant Manager
Bharti Airtel Limited
01.2020 - Current
- Monitoring overall 6000+ SEME companies, identifying improvement areas and implementing adequate measures to maximize an level of customer satisfaction and reduce to interactions.
- Conducting MBR/QBR's with clients to understand their needs and explain product value.
- Building relationships with clients based on trust and respect.
- Minimizing delinquencies and recovers revenue by performing collection activities
- Collaborating with internal departments to facilitate client need fulfillment.
- Collecting and analyzing data to learn more about consumer behavior.
- Keeping accurate records pertaining to inventory and account notes.
- Maintaining updated knowledge of company products and services.
- Resolving complaints and preventing additional issues by improving processes.
- Managing an collections not to move out of 0-60 buckets.
- Tasked to increase collections, hence implemented primary focus on 0-60 buckets, to bridge an wall so that due doesn't cross to 90+ buckets.
- Identifying industry trends.
- Effectively present information and respond to questions from groups of managers, clients etc.
- Acting an client advocate with focus on improving the buyer experience.
Team Leader
SNS Corporate Services Private Limited
09.2016 - 01.2020
- Monitoring overall 1000+ companies, identifying improvement areas and implementing adequate measures to maximize the level of customer satisfaction.
- Handling Relationship managers to maintaining daily and monthly data
- Maintaining daily and monthly DSR.
- Conducting MBR/QBR's with clients
- Helping customers with the necessary information based on Services related issues
- Monitoring the daily targets and PTP stocks for the day wise and month wise
- Conducting MBR/QBR's with clients
- Identify customer requirements and customize the lines to suit their changing needs
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Bachelor of Engineering - Mechanical Engineering
Sampoorna Institute of Technology And Research
Channapatna, India 04.2001 -
Skills
Capacity to deal with client's complaints
Client relationship Management
Good organizational and management knowledge
Excellent leadership quality
Communicator
Team Player
Excellent leadership quality
Ability to perform under pressure
Capacity to deal with client's complaints
Software
CFM 20
HIVE
Hummingbird
Butterfly
APS
Timeline
Assistant Manager
Bharti Airtel Limited
01.2020 - Current
Team Leader
SNS Corporate Services Private Limited
09.2016 - 01.2020
Bachelor of Engineering - Mechanical Engineering
Sampoorna Institute of Technology And Research
04.2001 -