CRM
Puneeth A S
Bengaluru
Summary
Profile Summary 7.5 years' experience. I have a proven track record of being a dependable and a tactful leader. During my tenure I have worked on various projects which resulted in maximizing production. I have an excellent record of converting every customer into happy and also build a multi-disciplinary team and directing them to set targets within the given budget and schedules.
Education & Personal Details
Overview
8
8
years of professional experience
3
3
Languages
Work History
Assistant Manager
Bharti Airtel Limited
01.2020 - Current
- Monitoring overall 6000+ SEME companies, identifying improvement areas and implementing adequate measures to maximize an level of customer satisfaction and reduce to interactions.
- Conducting MBR/QBR's with clients to understand their needs and explain product value.
- Building relationships with clients based on trust and respect.
- Minimizing delinquencies and recovers revenue by performing collection activities
- Collaborating with internal departments to facilitate client need fulfillment.
- Collecting and analyzing data to learn more about consumer behavior.
- Keeping accurate records pertaining to inventory and account notes.
- Maintaining updated knowledge of company products and services.
- Resolving complaints and preventing additional issues by improving processes.
- Managing an collections not to move out of 0-60 buckets.
- Tasked to increase collections, hence implemented primary focus on 0-60 buckets, to bridge an wall so that due doesn't cross to 90+ buckets.
- Identifying industry trends.
- Effectively present information and respond to questions from groups of managers, clients etc.
- Acting an client advocate with focus on improving the buyer experience.
Team Leader
SNS Corporate Services Private Limited
09.2016 - 01.2020
- Monitoring overall 1000+ companies, identifying improvement areas and implementing adequate measures to maximize the level of customer satisfaction.
- Handling Relationship managers to maintaining daily and monthly data
- Maintaining daily and monthly DSR.
- Conducting MBR/QBR's with clients
- Helping customers with the necessary information based on Services related issues
- Monitoring the daily targets and PTP stocks for the day wise and month wise
- Conducting MBR/QBR's with clients
- Identify customer requirements and customize the lines to suit their changing needs
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Bachelor of Engineering - Mechanical Engineering
Sampoorna Institute of Technology And Research
Channapatna, India 04.2001 -
Skills
Capacity to deal with client's complaints
undefinedSoftware
CFM 20
HIVE
Hummingbird
Butterfly
APS
Timeline
Assistant Manager
Bharti Airtel Limited
01.2020 - Current
Team Leader
SNS Corporate Services Private Limited
09.2016 - 01.2020
Bachelor of Engineering - Mechanical Engineering
Sampoorna Institute of Technology And Research
04.2001 -
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