Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Professional Experience - Current Position
Timeline
Generic

PUNEETH KUMAR S R

RAJAJINAGAR

Summary

Over 10+ years’ experience in Café Coffee Day. Currently working as Café manager at Café coffee day Competent, diligent & extremely efficient Hospitality Professional with rich experience in managing the entire gamut of operations and functions related to the Hospitality/ Hotel Industry. Adhere to international standard service procedures, with strong background in cafe operations, food and beverage management, public relations and customer relations. Possess strong background in operations, food and beverage management, public relations, business development, infrastructure and training, general administration, human resource management and customer relations. Possessing valuable insights, keen analysis and team approach to implement best practices & processes used, adept at working in high pressure environments with strict deadlines and multiple deliverables

Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.

Overview

11
11
years of professional experience
3
3
Languages

Work History

Cafe Manager

Coffee Day Global
01.2014 - Current
  • Improved customer satisfaction by implementing efficient service procedures and staff training programs.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.

Café Manager

Café Coffee Day
01.2014 - Current
  • Supervise Café of outlets
  • Maximize Cafe sales performance and drive profits
  • Sales forecasting and apportioning targets across teams
  • Asset & Equipment maintenance
  • Salary costs for cafés level
  • Wastage control measures
  • Retention of manpower
  • Handling transfers & takeovers
  • Inspiring team & conduct employee initiative programs
  • Appraise subordinates and performance management
  • Team development and growth
  • Ensure the Training Certification of team members
  • Develop marketing & promotion ideas to increase walk-ins & sales
  • Ensure all the Customer complaints are resolved
  • Analysis of Customer database complaints & drive the footfall in the cafes
  • Competitor analysis
  • Vendor management
  • Market Intelligence
  • Waste management
  • Statutory requirements
  • Cafe issue resolution
  • Ensure the SOPs are followed throughout the cafes
  • Fortnight Team Meetings to ensure the resolution of complaints
  • Integrity & cost controllable

Education

SSLC -

PUC - undefined

B.Com - undefined

Skills

Hospitality

Accomplishments

  • Nominated as a Best café - Manager of month 5 times
  • Nominated as a AUDIT CHAMP of month 3 times
  • High achiever in sales, stock management, guest service
  • Appreciation letter from COO for game changer
  • Appreciation letter from HR President for best customer service

Personal Information

  • Date of Birth: 04/05/95
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Professional Experience - Current Position

Café Manager, Café Coffee Day, 01/01/14, Present, Supervise Café outlets., Maximize Cafe sales performance and drive profits., Sales forecasting and apportioning targets across teams., Asset & Equipment maintenance., Salary costs for cafés level., Wastage control measures., Retention of manpower., Handling transfers & takeovers., Inspiring team & conduct employee initiative programs., Appraise subordinates and performance management., Team development and growth., Ensure the Training Certification of team members., Develop marketing & promotion ideas to increase walk-ins & sales., Ensure all Customer complaints are resolved., Analysis of Customer database complaints & drive footfall in cafes., Competitor analysis., Vendor management., Market Intelligence., Waste management., Statutory requirements., Cafe issue resolution., Ensure SOPs are followed throughout the cafes., Fortnight Team Meetings to ensure resolution of complaints., Integrity & cost controllable.

Timeline

Cafe Manager

Coffee Day Global
01.2014 - Current

Café Manager

Café Coffee Day
01.2014 - Current

PUC - undefined

B.Com - undefined

SSLC -

PUNEETH KUMAR S R