
Infrastructure and Procurement Analyst|Project Management Analyst, IT professional with 3+ years of experience at DXC Technology, specializing in IT infrastructure and procurement for global accounts, including Deutsche Bank. Proven track record as the Single Point of Contact (SPOC) for end-to-end IT requirements, excelling in vendor management, SLA adherence, and stakeholder engagement. Proficient in ServiceNow, reporting, and workflow optimization, with a consistency of delivering complex projects on precise timelines, and maintaining exceptional client satisfaction.
Infrastructure & Procurement Analyst:
Managing the end-to-end IT procurement for Change the Bank (CTB) Team under
the Nucleus Account, coordinating with Delivery Managers and vendors to ensure
the on-time delivery of hardware and components of specific server requirements from clients.
Acted as the SPOC for all IT procurement, collaborating with Accounting, Legal,
and Logistics to facilitate seamless purchase order (PO) releases and vendor
compliance.
Maintaining OPEX and CAPEX trackers, i.e., Detailed hardware delivery reports and maintaining accurate records of all procurement activities to deliver within SLA.
Optimized day-to-day shipping and billing operations while managing the internal
procurement database to drive transparency and operational excellence.
Applied Agile methodologies to streamline project execution to meet CAPEX and
OPEX objectives.
Infrastructure Delivery Manager:
Managed the end-to-end delivery lifecycle, overseeing Change Management,
Request Item (RITM) workflows, and daily operations support to ensure project
milestones were met on timelines.
Utilized ServiceNow to track NIS requests and optimize workflows, fostering a
culture of continuous process improvement.
Directed the full project lifecycle for global account Deutsche Bank, from initial
requirement gathering and solution design to final hardware installation.
Coordinated complex hardware build Servers by liaising with On-site Facilities and Vendor teams.
Managed network allocation using NCP and MIRA portals for IP
reservations and subnet queries to ensure infrastructure readiness.
Supervised the procurement lifecycle, reviewing patching sheets during the design phase and coordinating with procurement for Quotes and Purchase Orders (PO).
Facilitated weekly stakeholder governance calls, providing high-level project
updates and resolving discrepancies to maintain peak client satisfaction.
Executed meticulous documentation and reporting, leveraging the DBRib portal
and Asset Point to ensure accurate asset tracking and inventory management.
Directed daily team operations and administration, maintaining 100%
organizational compliance through monitoring of timesheets and certification
requirements.
Facilitated high-level SLA reporting and managed employee engagement programs to promote a high-performance culture with global delivery standards.